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Microsoft Teams
8.7 /10

What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

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Awards & Recognition

Microsoft Teams won the following awards in the Business Instant Messaging - Enterprise category

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Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

89 Likeliness to Recommend

1
Since last award

97 Plan to Renew

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+86 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

3% Negative
7% Neutral
90% Positive

Pros

  • Respectful
  • Enables Productivity
  • Reliable
  • Performance Enhancing

Feature Ratings

Average 84

Instant Messaging

90

File Sharing Collaboration

84

Notifications

84

Document Collaboration

83

Integration With Productivity Tools

82

Granular Access Management

81

Cross Platform Support

80

Search

79

Vendor Capability Ratings

Average 80

Ease of Implementation

84

Business Value Created

84

Quality of Features

82

Breadth of Features

82

Ease of IT Administration

82

Usability and Intuitiveness

82

Ease of Data Integration

81

Availability and Quality of Training

79

Product Strategy and Rate of Improvement

78

Vendor Support

77

Ease of Customization

76

Microsoft Teams Reviews

Anjali T.

  • Role: Information Technology
  • Industry: Engineering
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2022

"Awesome product for professionals"

Likeliness to Recommend

9 /10

What differentiates Microsoft Teams from other similar products?

I saw the value of Teams when we were able to access any files, communicate with fellow teams, and so on. It provides you with the option of having a digital workspace. It also works great with Outlook.

What is your favorite aspect of this product?

What I appreciate best about teams is how easy it makes it for work teams to communicate, how simple it is to create meetings or spontaneous calls, and how easy it is to add members without having to make a lot of moves. Apart from the issue of communication, I like that work groups can be formed, each with their own communication channels and information shared via SharePoint; this substantially simplifies the organisation of work and the individuals responsible for completing certain tasks.

What do you dislike most about this product?

Sometimes, rather than improving the programme, updates make it worse by removing useful options or, in the worst-case scenario, removing basic options from use. While it is true that these options will be placed or fixed in future updates, it is quite annoying to start the day not knowing how to use teams because options have been moved or removed. Another thing I didn't like is that it uses too much RAM on some machines, making it hard to use, albeit I've only observed this on PCs with limited resources.

What recommendations would you give to someone considering this product?

I would recommend it because it is a really valuable tool for improving communication in work contexts, particularly in these times where virtuality has become a crucial aspect of business.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Inspires Innovation
  • Saves Time

Emily F.

  • Role: Industry Specific Role
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2022

Microsoft teams review

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

Microsoft teams shined bright because it allowed people to communicate still and work collectively and essentially continue doing their jobs even though they were working remotely. We share files collaborate on important documents and spreadsheets conduct daily meetings and maintaining accountability through periodic check-ins,

What is your favorite aspect of this product?

It's such a great way to conduct meetings and communicate back and forth with work colleagues. Also you can work in the same document and save it immediately, this allows more than one person to see and save a document and work at the same time for as a team.

What do you dislike most about this product?

All looks great to me,I have no dislikes about it.

What recommendations would you give to someone considering this product?

It helps the company for online collaboration via IM online meetings which results in reducing operational overhead.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Amar k.

  • Role: Information Technology
  • Industry: Engineering
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2022

Best inter communication software

Likeliness to Recommend

9 /10

What differentiates Microsoft Teams from other similar products?

There are number of feature which makes Teams differ from other. - Secure document sharing and creation(Inapp documentation) - Smooth screen sharing - Smooth audio and video calling - Automation (Like Jira, bitbucket)

What is your favorite aspect of this product?

There are some most useful features which i like most. - Instant messaging service in group and one is the best i feel - Screen sharing (In WFH most useful feature , because for explaining story or sprint we need to show story or sprint details with team or we can say if we are facing any issue in development or in any phase of project management) - Automation helps to integrate JIRA, polly helps to track bugs or for doing polling - WFH or WFO document security is the major concern, with the help of teams we can securely share the document the team member and member who has the access, only can access the document.

What do you dislike most about this product?

There are some point which i feel, should be improve. - if we have teams in mobile and desktop both then some times happens teams call is not coming in desktop app ,some time makes me frustrated. - Image and video sharing some time taking too much time to share even we have good network connection - last one is if internet network is fluctuating then sometimes real time messages are not updating.

What recommendations would you give to someone considering this product?

I have recommendation for few pointer which should improve. - usually every teams user installs teams in mobile and desktop both, but if both are in loggedin then incoming call should be comes in both. - in connection is poor then uploading or sharing of document should not be cancelled

Pros

  • Continually Improving Product
  • Trustworthy
  • Inspires Innovation
  • Includes Product Enhancements

Most Popular Microsoft Teams Comparisons

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