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Microsoft Teams Logo
Microsoft Teams Logo
Microsoft Corporation

Microsoft Teams

Composite Score
8.7 /10
CX Score
8.9 /10
Microsoft Teams
8.7 /10

What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

Company Details


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Awards & Recognition

Microsoft Teams won the following awards in the Business Instant Messaging - Enterprise category

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Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

97 Plan to Renew

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+86 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

3% Negative
6% Neutral
91% Positive

Pros

  • Respectful
  • Enables Productivity
  • Reliable
  • Performance Enhancing

Feature Ratings

Average 84

Instant Messaging

90

File Sharing Collaboration

84

Notifications

84

Document Collaboration

83

Integration With Productivity Tools

82

Granular Access Management

81

Cross Platform Support

80

Search

79

Vendor Capability Ratings

Average 81

Business Value Created

84

Ease of Implementation

84

Breadth of Features

82

Quality of Features

82

Ease of IT Administration

82

Usability and Intuitiveness

82

Ease of Data Integration

81

Availability and Quality of Training

79

Product Strategy and Rate of Improvement

78

Vendor Support

77

Ease of Customization

76

Microsoft Teams Reviews

Andru B.

  • Role: Operations
  • Industry: Banking
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2022

Microsoft Teams rocks! So useful and saves time!

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

The ease of access and the ability to talk, text, and share files simultaneously definitely sets this software apart from ita competition.

What is your favorite aspect of this product?

My favorite aspect is the option to have multiple chats and screen sharing windows running at the same time, allowing for better and more efficient presentations.

What do you dislike most about this product?

The only thing I dislike about the software is the inability to control notifications with more filters. But given how notifications work, it's understandable.

What recommendations would you give to someone considering this product?

I would recommend they use this software of they're looking for something efficient, consistently operational, useful across multiple platforms.

Pros

  • Helps Innovate
  • Enables Productivity
  • Unique Features
  • Inspires Innovation

Luis A.

  • Role: Human Resources
  • Industry: Other
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2022

Ideal for video conferencing in the office

Likeliness to Recommend

9 /10

What differentiates Microsoft Teams from other similar products?

I like this application much more than the rest of its competitors because it integrates very well all the other Microsoft programs, which makes it ideal for all office work. In addition to the fact that its video calls work perfectly both in conferences and individual ones, as well as receiving and sending attachments.

What is your favorite aspect of this product?

The option to record group calls is excellent, as I often don't take notes in conferences and this allows me to take notes after the call is over. The chats and shared whiteboards make the flow of information between co-workers more efficient.

What do you dislike most about this product?

It may not be as intuitive as its close competitors, due to the variety of features and options it has, but it is quick to learn. The most important functions are not available in the free version, but the cost of the paid plans is worth it to benefit from all the tools.

What recommendations would you give to someone considering this product?

We have tried many softwares to keep all the remote employees of the company communicated and this is the only platform that we have found easier to use, more useful and with more tools, to work better and that the daily activities are fulfilled efficiently and on time.

Pros

  • Performance Enhancing
  • Trustworthy
  • Unique Features
  • Inspires Innovation

Temur D.

  • Role: Consultant
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2022

Easy to use on any web-browser

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

It allows using it via browser without installing any app, like Slack or Zoom

What is your favorite aspect of this product?

Ease of use

What do you dislike most about this product?

Nothing so far

What recommendations would you give to someone considering this product?

Including options to add interpretation tools

Pros

  • Helps Innovate
  • Performance Enhancing
  • Enables Productivity
  • Unique Features

Most Popular Microsoft Teams Comparisons

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