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Microsoft Teams
8.7 /10

What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

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Awards & Recognition

Microsoft Teams won the following awards in the Business Instant Messaging - Enterprise category

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Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

89 Likeliness to Recommend

1
Since last award

97 Plan to Renew

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+86 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

3% Negative
7% Neutral
90% Positive

Pros

  • Respectful
  • Enables Productivity
  • Reliable
  • Performance Enhancing

Feature Ratings

Average 84

Instant Messaging

90

File Sharing Collaboration

84

Notifications

84

Document Collaboration

83

Integration With Productivity Tools

82

Granular Access Management

81

Cross Platform Support

80

Search

79

Vendor Capability Ratings

Average 81

Ease of Implementation

84

Business Value Created

84

Quality of Features

82

Breadth of Features

82

Ease of IT Administration

82

Usability and Intuitiveness

82

Ease of Data Integration

81

Availability and Quality of Training

79

Product Strategy and Rate of Improvement

78

Vendor Support

77

Ease of Customization

76

Microsoft Teams Reviews

Rodrigo R.

  • Role: Information Technology
  • Industry: Telecommunications
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2022

Teams is AWESOME!

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

Easy to use, strong integration with Microsoft 365. Brings teams together. It's really powerful.

What is your favorite aspect of this product?

Since is from Microsoft, it falls perfectly over their environment.

What do you dislike most about this product?

The web browser version is not that good

What recommendations would you give to someone considering this product?

It's Microsoft, it isn't going to be cheap, but you gonna have what is best on the market. If you are using Windows, there is no better software.

Pros

  • Reliable
  • Performance Enhancing
  • Security Protects
  • Enables Productivity

Ron T.

  • Role: Sales Marketing
  • Industry: Healthcare
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2022

Not my favorite software to use - but does the job

Likeliness to Recommend

6 /10

What differentiates Microsoft Teams from other similar products?

Most are used to and prefer Zoom. Teams is fine for instant messaging but when you get the random rep that will schedule a meeting using Teams instead of Zoom, its a lesser experience. The buttons and layout are not user-friendly. Sharing docs on Teams is also not a smooth process. Would prefer to use another software but this is the one we have in place and are forced to use.

What is your favorite aspect of this product?

The chat and quick call feature to colleagues is good. Its also easy to set up a group call without the need to find someone else or look for their phone number. The background pictures for video is also a lot better than Zooms.

What do you dislike most about this product?

Sharing documents on teams is not user-friendly at all. Its very frustrating and most will work on it for a few minutes before they can send it through.

What recommendations would you give to someone considering this product?

Its good for internal use. Not ideal for use with prospects. Id say go for Zoom or product demonstrations but internally meetings Teams works fine.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Inspires Innovation
  • Caring

Petar M.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2022

Could be good, if not for many bugs and bad UX

Likeliness to Recommend

6 /10

What differentiates Microsoft Teams from other similar products?

Great integration with Windows and Office 365 products.

What is your favorite aspect of this product?

Notification when somebody joins a meeting with link to join as well.

What do you dislike most about this product?

Too many bugs. Alwful UX.

What recommendations would you give to someone considering this product?

If you already use office 365 give it a try. If messaging is critical to you, try other products.

Pros

  • Includes Product Enhancements
  • Security Protects
  • Generous Negotitation
  • Transparent

Cons

  • Slower Product Innovation
  • Less Reliable
  • Commodity Features

Most Popular Microsoft Teams Comparisons

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