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Microsoft Teams Logo
Microsoft Teams Logo
Microsoft Corporation

Microsoft Teams

Composite Score
8.7 /10
CX Score
8.9 /10
Microsoft Teams
8.7 /10

What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

Company Details


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Awards & Recognition

Microsoft Teams won the following awards in the Business Instant Messaging - Enterprise category

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Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

97 Plan to Renew

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+86 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

3% Negative
6% Neutral
91% Positive

Pros

  • Respectful
  • Enables Productivity
  • Reliable
  • Performance Enhancing

Feature Ratings

Average 84

Instant Messaging

90

File Sharing Collaboration

84

Notifications

84

Document Collaboration

83

Integration With Productivity Tools

82

Granular Access Management

81

Cross Platform Support

80

Search

79

Vendor Capability Ratings

Average 81

Business Value Created

84

Ease of Implementation

84

Breadth of Features

82

Quality of Features

82

Ease of IT Administration

82

Usability and Intuitiveness

82

Ease of Data Integration

81

Availability and Quality of Training

79

Product Strategy and Rate of Improvement

78

Vendor Support

77

Ease of Customization

76

Microsoft Teams Reviews

Manish S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2022

Fantastic Products and module integration is easy

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

Easy communications and features integration

What is your favorite aspect of this product?

Feature integration like JIRA Low network communication possible

What do you dislike most about this product?

Sometimes take more time after switching network

What recommendations would you give to someone considering this product?

This product is fantastic and easy to use

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Trustworthy

Sara W.

  • Role: Finance
  • Industry: Telecommunications
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2022

Dedicated team chat and collaboration tool

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

Inviting people to conversations using @. Any audios, videos, and screen sharing presented during a meeting can be recorded and viewed later

What is your favorite aspect of this product?

Accessing and sharing files within the tool's interface. Connecting with teammates in real-time. Supports integration with many third-party apps.

What do you dislike most about this product?

It will take some time to get well-versed with the functionality of Microsoft Teams. It's quite possible to create multiple teams with a similar name which is confusing.

What recommendations would you give to someone considering this product?

Finding it difficult to collaborate with your team effectively? Switch to Microsoft Teams today

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

John M.

  • Role: Finance
  • Industry: Healthcare
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2022

One programme that emulates the use of many others

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

Microsoft Teams is much more than just a video conferencing piece of software. The use of different teams, file sharing, and integration of calendar with Microsoft Outlook massively benefit our workflow.

What is your favorite aspect of this product?

How seamless the sharing features are within video calls. We often have numerous members of staff sharing their screens one after another in meetings, and this is done fairly easily after minimal training with staff. Screensharing works much better in large meetings than it has in previous software we have used.

What do you dislike most about this product?

The only thing that springs to mind is that powerpoint slides can freeze on everyones but the hosts screen. This means that every now and again people have to turn off/on screensharing to update it again.

What recommendations would you give to someone considering this product?

Do it and reap the benefits from day 1.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Efficient Service

Cons

  • Leverages Incumbent Status

Most Popular Microsoft Teams Comparisons

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