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Microsoft Teams Logo
Microsoft Teams Logo
Microsoft Corporation

Microsoft Teams

Composite Score
8.7 /10
CX Score
8.9 /10
Microsoft Teams
8.7 /10

What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

Company Details


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Awards & Recognition

Microsoft Teams won the following awards in the Business Instant Messaging - Enterprise category

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Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

97 Plan to Renew

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+86 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

3% Negative
6% Neutral
91% Positive

Pros

  • Respectful
  • Enables Productivity
  • Reliable
  • Performance Enhancing

Feature Ratings

Average 84

Instant Messaging

90

File Sharing Collaboration

84

Notifications

84

Document Collaboration

83

Integration With Productivity Tools

82

Granular Access Management

81

Cross Platform Support

80

Search

79

Vendor Capability Ratings

Average 81

Business Value Created

85

Ease of Implementation

85

Breadth of Features

82

Quality of Features

82

Ease of IT Administration

82

Usability and Intuitiveness

82

Ease of Data Integration

81

Availability and Quality of Training

79

Product Strategy and Rate of Improvement

78

Vendor Support

77

Ease of Customization

76

Microsoft Teams Reviews

Jeevitha C.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Feb 2022

Microsoft Teams- the best collaboration tool

Likeliness to Recommend

9 /10

What differentiates Microsoft Teams from other similar products?

I don't find any product as integrated and collaborative as Microsoft Teams. This is not just an email tool; it's a collaborative tool for team meetings, team connections, and video conferencing.

What is your favorite aspect of this product?

I have been using this since I started working virtually and it doesn't seem like we are missing out on team building and team engagement because this product has made it all happen. The enhanced functionalities allow us to connect regularly, share reports and set up video-conference easily.

What do you dislike most about this product?

Sometimes, there is some sort of distortion during calls at times. This is the only thing that I dislike about this product.

What recommendations would you give to someone considering this product?

I would say that Microsoft has always provided the best solutions for its users and it is one of them. It is user-friendly, easy to use, and very convenient. If you are looking for the best-integrated product, then go for it.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Vivek D.

  • Role: Information Technology
  • Industry: Engineering
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2022

Best Video Conferencing tool used so far!!

Likeliness to Recommend

9 /10

What differentiates Microsoft Teams from other similar products?

Microsoft Teams smooth implementation process, easy functionality and hustle free integration with other Microsoft tool & Products.

What is your favorite aspect of this product?

Microsoft Team gives best service to their users. Unlimited participants can join team and screen & data sharing within Team meeting is easy and smooth.

What do you dislike most about this product?

Although Microsoft Team heading in right direction but still need to improve in background filter and if possible custom designs in filter would be great.

What recommendations would you give to someone considering this product?

Microsoft Team video conferencing tool easy to use and provide lot of basic functionality that a user need for formal meetings.

Pros

  • Inspires Innovation
  • Helps Innovate
  • Reliable
  • Performance Enhancing

Muhammad Jybran W.

  • Role: Information Technology
  • Industry: Food and Beverage
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2022

Fantastic collaboration tool

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

The level of collaboration and video features Teams provides extensive features which others do not have. This makes teams stands out from the rest.

What is your favorite aspect of this product?

Collaboration and Video Conferencing with features such a presenter view etc.

What do you dislike most about this product?

For start it may seem complex once you get to know the exact purpose then its a smooth sail.

What recommendations would you give to someone considering this product?

It is an all in one tool. With 0365 collaboration provides the true essence of remote working.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Most Popular Microsoft Teams Comparisons

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