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Microsoft Teams Logo
Microsoft Teams Logo
Microsoft Corporation

Microsoft Teams

Composite Score
8.7 /10
CX Score
8.9 /10
Microsoft Teams
8.7 /10

What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

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Awards & Recognition

Microsoft Teams won the following awards in the Business Instant Messaging - Enterprise category

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Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

97 Plan to Renew

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+86 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

3% Negative
6% Neutral
91% Positive

Pros

  • Respectful
  • Enables Productivity
  • Reliable
  • Performance Enhancing

Feature Ratings

Average 84

Instant Messaging

90

File Sharing Collaboration

84

Notifications

84

Document Collaboration

83

Integration With Productivity Tools

82

Granular Access Management

81

Cross Platform Support

80

Search

79

Vendor Capability Ratings

Average 81

Business Value Created

85

Ease of Implementation

85

Breadth of Features

82

Quality of Features

82

Ease of IT Administration

82

Usability and Intuitiveness

82

Ease of Data Integration

81

Availability and Quality of Training

79

Product Strategy and Rate of Improvement

78

Vendor Support

77

Ease of Customization

76

Microsoft Teams Reviews

Muzaffar S.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2022

Amazing App. Must have for all businesses & teams

Likeliness to Recommend

8 /10

What differentiates Microsoft Teams from other similar products?

It’s a really simple and effective application to use for businesses and isn’t a hassle to set up. It’s extremely simple and gets the task done in most productive and efficient ways, which most apps do not facilitate. It performs as promised and that’s what makes it different from other which are overpromised and perform under delivered

What is your favorite aspect of this product?

I love the collaborative nature of the application of just how simple it is to collaborate with any member of the organisation just a couple of clicks away and real time status of the employees makes it easy in the work from home environment to know where the employee is focused on

What do you dislike most about this product?

It’s a bit laggy at times and has some glitches which are not alway there but make an appearance once in a while. Nothing too serious or work affecting so I don’t even consider it now after so many months of use

What recommendations would you give to someone considering this product?

I would highly recommend if you’re running a business or even just a team so you can manage people in an efficient manner and not have to skip to multiple applications for different reasons. This is really a great one stop solution for teams and enterprises that are focused on good collaboration between employees

Pros

  • Generous Negotitation
  • Transparent
  • Efficient Service
  • Inspires Innovation

Cons

  • Commodity Features
  • Charges for Enhancements

Vipin J.

  • Role: Consultant
  • Industry: Engineering
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2022

Fantastic UCaaS tool by Microsoft

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

In this remote work environment, Microsoft Teams makes it very easy to set up virtual meetings using Outlook. So far, we have not had any issues with attendees being able to join, and I love the notification showing who has started the Teams meeting.

What is your favorite aspect of this product?

Teams UCaaS serves as a great replacement to landline phone and combines features of other communication / collatboration programs such as Skype and Share Point.

What do you dislike most about this product?

While the meeting audio transcription is a great feature, it is difficult to retrieve the meeting notes after the call has ended. I was able to copy-paste the notes just before the meeting ended, but it is difficult to read because of the sentences broken apart with times in [parenthesis].

What recommendations would you give to someone considering this product?

Teams is a great Unified Communications as a Service (UCaas) tool whose features can meet or even exceed the requirements of any organization's teams. It also has smart features such as automatically muting attendees for large conference calls.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Trustworthy

Silvia D.

  • Role: Student Academic
  • Industry: Other
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Feb 2022

The best IM software ever

Likeliness to Recommend

8 /10

What differentiates Microsoft Teams from other similar products?

It integrates with every microsoft tool in such a way that it become indispensable.

What is your favorite aspect of this product?

It's simple, fast, reliable and its integrations are the best you can find out there. It has become a fundamental tool in everydays work.

What do you dislike most about this product?

The screen sharing is often stuttering and the performances on older machines can be a real issue. The product needs a bit of optimization.

What recommendations would you give to someone considering this product?

Microsoft Teams is the very base on which to build an infrastructure communication, once you learn to use it you just can't go without it.

Pros

  • Helps Innovate
  • Performance Enhancing
  • Enables Productivity
  • Efficient Service

Most Popular Microsoft Teams Comparisons

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