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Microsoft Teams
8.7 /10

What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

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Awards & Recognition

Microsoft Teams won the following awards in the Business Instant Messaging - Enterprise category

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Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

89 Likeliness to Recommend

1
Since last award

97 Plan to Renew

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+86 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

3% Negative
7% Neutral
90% Positive

Pros

  • Respectful
  • Enables Productivity
  • Reliable
  • Performance Enhancing

Feature Ratings

Average 84

Instant Messaging

90

File Sharing Collaboration

84

Notifications

84

Document Collaboration

83

Integration With Productivity Tools

82

Granular Access Management

81

Cross Platform Support

80

Search

79

Vendor Capability Ratings

Average 81

Ease of Implementation

84

Business Value Created

84

Quality of Features

82

Breadth of Features

82

Ease of IT Administration

82

Usability and Intuitiveness

82

Ease of Data Integration

81

Availability and Quality of Training

79

Product Strategy and Rate of Improvement

78

Vendor Support

77

Ease of Customization

76

Microsoft Teams Reviews

Phil P.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jan 2022

Intuitive design ensures successful communication

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

Microsoft Teams has a collection of powerful tools that offer a great solution for team communications. We can certainly call-out Team's notification settings, which far surpass other options we have used previously. We do a lot of interdepartmental messaging that could easily get covered up with other, incoming questions/responses. Teams offers a simple, yet dynamic notification aid that can be tailored to a user's exact needs. Our productivity increases when messages don't get buried.

What is your favorite aspect of this product?

Our team has had great success with the chat feature. We use a variety of teams and their corresponding channels to focus our staff on their appropriate projects. The wiki feature has also been a great addition to how we interact with one another. It works just like any other wiki page editor, cutting down on training time, which a big benefit for us.

What do you dislike most about this product?

The chat message searching leaves something to be desired. For example, if we try to search for a three-day old message by keyword, our results don't always get us to the exact location in the chat thread history.

What recommendations would you give to someone considering this product?

Please consider taking full advantage of Microsoft Team's channel analytics. This internal application gives both a great overview of team interactions but also some granular data that can be used for quality assurance efforts.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Johnathan L.

  • Role: Information Technology
  • Industry: Consulting
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jan 2022

Love this product. Teams has been a game changer

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

I like the integrations with the rest of the Office 365 stack. As well as the ease of use on both the end-user and the developer side of things, If small to medium-sized businesses want to up their game and compete with larger companies, they should seriously consider getting Teams implemented in their organization.

What is your favorite aspect of this product?

The collaboration capabilities, be it in the chat or from right within a document. Not to mention the ability to trace back changes to the item that was changed and see any discussions or chats that initiated a change.

What do you dislike most about this product?

Hmm, I cannot say that I have found anything to dislike.

What recommendations would you give to someone considering this product?

Give it a test drive. I love the product, but in the end, each organization will need to see how it fits into their workflows.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Subrata S.

  • Role: Information Technology
  • Industry: Gaming and Hospitality
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2022

Great product for every business

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

Teams provides a stable as well as secure platform for communication between peers, since it has great integration with other Microsoft products like outlook and office which makes the workflow easy and smooth

What is your favorite aspect of this product?

It's integration with other products like outlook makes it a really unique product since calendar invites and other facts can be directly used and noted. Teams also provides multi device support which also makes it very convenient to use.

What do you dislike most about this product?

The only thing I dislike is the stability of the product in terms of network so if the network is low teams starts reconnecting and it is a lot hassle and is very inconvenient during important calls

What recommendations would you give to someone considering this product?

Teams can cater to all communication needs of a business and can handle all day to day to problems from chats, groups video calls and helping others over remote connection, it is a necessary product for large businesses since the cost is high

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Unique Features
  • Efficient Service

Most Popular Microsoft Teams Comparisons

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