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Microsoft Teams Logo
Microsoft Teams Logo
Microsoft Corporation

Microsoft Teams

Composite Score
8.7 /10
CX Score
8.9 /10
Microsoft Teams
8.7 /10

What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

Company Details


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Awards & Recognition

Microsoft Teams won the following awards in the Business Instant Messaging - Enterprise category

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Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

97 Plan to Renew

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+86 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

3% Negative
6% Neutral
91% Positive

Pros

  • Respectful
  • Enables Productivity
  • Reliable
  • Performance Enhancing

Feature Ratings

Average 84

Instant Messaging

90

File Sharing Collaboration

84

Notifications

84

Document Collaboration

83

Integration With Productivity Tools

82

Granular Access Management

81

Cross Platform Support

80

Search

79

Vendor Capability Ratings

Average 81

Business Value Created

85

Ease of Implementation

85

Breadth of Features

82

Quality of Features

82

Ease of IT Administration

82

Usability and Intuitiveness

82

Ease of Data Integration

81

Availability and Quality of Training

79

Product Strategy and Rate of Improvement

78

Vendor Support

77

Ease of Customization

76

Microsoft Teams Reviews

Natalie S.

  • Role: Operations
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2021

Never disappoints! Easy to use.

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

The functionality, convenience, and ease in using Microsoft Teams is what drew me into the software. It has solved many problems both within our departments and working alongside those in other departments and organizations.

What is your favorite aspect of this product?

The convenience. It was very easy to learn and solves an array of problems - many of which I didn't think needed to be solved until remote opportunities became more vital.

What do you dislike most about this product?

Truthfully I don't dislike much about Teams. The quality can be difficult during calls with multiple people, but otherwise it's a simple fix.

What recommendations would you give to someone considering this product?

This software in particular will allow more comfortability in the workspace for both employers and especially employees.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Pawel S.

  • Role: Consultant
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2021

great to use

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

Complexity

What is your favorite aspect of this product?

ease of use and integration with multiple of tools

What do you dislike most about this product?

sometimes its to robust

What recommendations would you give to someone considering this product?

If your daily work is connected to excel or word then there is no better option for instant messaging as business organization.

Pros

  • Efficient Service
  • Effective Service
  • Caring
  • Saves Time

Cons

  • Under Delivered
  • Leverages Incumbent Status

Rujane P.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Dec 2021

Focus on the Client

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

It was a great product compared from the others as this was a user friendly. You could easily share documents and communicate with your peers.

What is your favorite aspect of this product?

It could easily help you communicate with your team or anyone from your organizations.

What do you dislike most about this product?

it requires high bandwidth connection

What recommendations would you give to someone considering this product?

This is an amazing product that provides it job well done very well.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Most Popular Microsoft Teams Comparisons

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