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Microsoft Teams Logo
Microsoft Teams Logo
Microsoft Corporation

Microsoft Teams

Composite Score
8.7 /10
CX Score
8.9 /10
Microsoft Teams
8.7 /10

What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

Company Details


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Awards & Recognition

Microsoft Teams won the following awards in the Business Instant Messaging - Enterprise category

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Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

97 Plan to Renew

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+86 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

3% Negative
6% Neutral
91% Positive

Pros

  • Respectful
  • Enables Productivity
  • Reliable
  • Performance Enhancing

Feature Ratings

Average 84

Instant Messaging

90

File Sharing Collaboration

84

Notifications

84

Document Collaboration

83

Integration With Productivity Tools

82

Granular Access Management

81

Cross Platform Support

80

Search

79

Vendor Capability Ratings

Average 81

Business Value Created

85

Ease of Implementation

85

Breadth of Features

82

Quality of Features

82

Ease of IT Administration

82

Usability and Intuitiveness

82

Ease of Data Integration

81

Availability and Quality of Training

79

Product Strategy and Rate of Improvement

78

Vendor Support

77

Ease of Customization

76

Microsoft Teams Reviews

Partha s.

  • Role: Information Technology
  • Industry: Other
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Dec 2021

Excellent platform for business communications

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

Definitely I am sure about its security features and admin control enhancements. Really cheaper than other products.

What is your favorite aspect of this product?

Together mode and integrations with third party tools.

What do you dislike most about this product?

Sometimes it's very tough to comment on chats.

What recommendations would you give to someone considering this product?

Really trustworthy and the most powerful platform for any business communications. Cheaper than other products. Worth a try.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

April O.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Dec 2021

Not bad, but needs more compatibility with AV prod

Likeliness to Recommend

8 /10

What differentiates Microsoft Teams from other similar products?

Stability and conferencing services

What is your favorite aspect of this product?

Setting up meetings with external teams

What do you dislike most about this product?

Incompatibility with AV devices

What recommendations would you give to someone considering this product?

Test lots of testing

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity
  • Unique Features

Cons

  • Inhibits Innovation
  • Less Reliable
  • Less Efficient Service

Marc B.

  • Role: Finance
  • Industry: Manufacturing
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2021

Excellent for Online Collaboration

Likeliness to Recommend

9 /10

What differentiates Microsoft Teams from other similar products?

Easily integrates with existing MS suite.

What is your favorite aspect of this product?

The ability to work remotely and collaborate with manufacturing, shipping, accounting, and any other departments within the organization is seamless.

What do you dislike most about this product?

There is limited capability to utilize all Excel functionality when modifying spreadsheets within the teams platform.

What recommendations would you give to someone considering this product?

If you are already using MS products, this addition makes total sense and is well worth it.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Enables Productivity
  • Includes Product Enhancements

Most Popular Microsoft Teams Comparisons

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