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Microsoft Teams Logo
Microsoft Teams Logo
Microsoft Corporation

Microsoft Teams

Composite Score
8.7 /10
CX Score
8.9 /10
Microsoft Teams
8.7 /10

What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

Company Details


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Awards & Recognition

Microsoft Teams won the following awards in the Business Instant Messaging - Enterprise category

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Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

97 Plan to Renew

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+86 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

3% Negative
6% Neutral
91% Positive

Pros

  • Respectful
  • Enables Productivity
  • Reliable
  • Performance Enhancing

Feature Ratings

Average 84

Instant Messaging

90

File Sharing Collaboration

84

Notifications

84

Document Collaboration

83

Integration With Productivity Tools

82

Granular Access Management

81

Cross Platform Support

80

Search

79

Vendor Capability Ratings

Average 81

Business Value Created

85

Ease of Implementation

85

Breadth of Features

82

Quality of Features

82

Ease of IT Administration

82

Usability and Intuitiveness

82

Ease of Data Integration

81

Availability and Quality of Training

79

Product Strategy and Rate of Improvement

78

Vendor Support

77

Ease of Customization

76

Microsoft Teams Reviews

Deeksha b.

  • Role: Industry Specific Role
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2021

Microsoft teams is an excellent communication tool

Likeliness to Recommend

9 /10

What differentiates Microsoft Teams from other similar products?

It helps to unite all team members at one place to track progress on projects unlike other similar products

What is your favorite aspect of this product?

It has the best connection and audio. It's easy to share content during the video/audio calls. Also it's very user friendly and it's price is very reasonable.

What do you dislike most about this product?

I haven't experienced any problem while using this great platform

What recommendations would you give to someone considering this product?

Yes,it's a great platform to connect with people during meetings.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Koushik G.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2021

Easy to use, supports various 3rd party tools

Likeliness to Recommend

9 /10

What differentiates Microsoft Teams from other similar products?

It is more user friendly wrt UI and the ability to have multiple tools integrated

What is your favorite aspect of this product?

Seamless conferencing

What do you dislike most about this product?

The web version hangs and we cant schedule a call within a group thread

What recommendations would you give to someone considering this product?

easy to use when compared to slack

Pros

  • Reliable
  • Enables Productivity
  • Inspires Innovation
  • Saves Time

Lisa O.

  • Role: Information Technology
  • Industry: Retail
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2021

Wouldn't replace Teams with another.

Likeliness to Recommend

9 /10

What differentiates Microsoft Teams from other similar products?

Microsoft Teams ability to integrate with a variety of third party software and hardware tools, is the main point of differentiations between Teams and close substitute apps. out there.

What is your favorite aspect of this product?

I like that Teams integrates with my regular Microsoft applications such as Onedrive and Powerpoint. This simply enables a smooth experience moving content from integrated applications into Microsoft Teams and improving the quality of my experience, in the process.

What do you dislike most about this product?

I dislike the likelihood for Teams to crash on mobile devices , forcing me to restart and rejoin team conversations. Also, navigation on mobile device can be better.

What recommendations would you give to someone considering this product?

When it comes to remote based communication , beyond just video conferencing, Teams is the ultimate choice for me as it encompass everything I expect to have in a collaboration program.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Most Popular Microsoft Teams Comparisons

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