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Microsoft Teams Logo
Microsoft Teams Logo
Microsoft Corporation

Microsoft Teams

Composite Score
8.7 /10
CX Score
8.9 /10
Microsoft Teams
8.7 /10

What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

Company Details


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Awards & Recognition

Microsoft Teams won the following awards in the Business Instant Messaging - Enterprise category

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Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

97 Plan to Renew

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+86 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

3% Negative
6% Neutral
91% Positive

Pros

  • Respectful
  • Enables Productivity
  • Reliable
  • Performance Enhancing

Feature Ratings

Average 84

Instant Messaging

90

File Sharing Collaboration

84

Notifications

84

Document Collaboration

83

Integration With Productivity Tools

82

Granular Access Management

81

Cross Platform Support

80

Search

79

Vendor Capability Ratings

Average 81

Business Value Created

85

Ease of Implementation

85

Breadth of Features

82

Quality of Features

82

Ease of IT Administration

82

Usability and Intuitiveness

82

Ease of Data Integration

81

Availability and Quality of Training

79

Product Strategy and Rate of Improvement

78

Vendor Support

77

Ease of Customization

76

Microsoft Teams Reviews

Dennis N.

  • Role: Information Technology
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2021

MS Teams is a great product.

Likeliness to Recommend

8 /10

What differentiates Microsoft Teams from other similar products?

It's easier to work with and has more collaboration features

What is your favorite aspect of this product?

Conference calls and presentations via screen sharing

What do you dislike most about this product?

So far I dislike none

What recommendations would you give to someone considering this product?

Go for MS teams. It's a great office collaboration tool

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Md A.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Dec 2021

Best for Online Meetings and Conferencing

Likeliness to Recommend

9 /10

What differentiates Microsoft Teams from other similar products?

The integration system is very easy to implement. Also, there are many other apps to plug in for syncing the schedule, setting up meeting, keeping notes, recording meeting and uploading to the teams. File sharing has both closed and open editing option.

What is your favorite aspect of this product?

I liked the user interface. It is business standard. The screen sharing control of the host is remarkable.

What do you dislike most about this product?

The server goes down every time a time based task involves more than 100 participants. The form design is not up to the quality.

What recommendations would you give to someone considering this product?

If your company is buying Microsoft 365, you may try this at first. It a compact solution for online meetings and integration of different teams.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Enables Productivity
  • Unique Features

Cons

  • Less Effective Service
  • Vendor Friendly Policies
  • Under Delivered

Andreea C.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2021

Great Product! Try it out!

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

It's not just a video conferencing tool and that’s why it’s more effective than the bulk of its competitors.

What is your favorite aspect of this product?

As said previously, the all in one feature :)

What do you dislike most about this product?

Well, they can use a better interface as sometimes it's confusing and the file-sharing leaves you wishing a little more.

What recommendations would you give to someone considering this product?

Try it! its worth the trial!

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Most Popular Microsoft Teams Comparisons

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