What is Microsoft Teams?
Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceMicrosoft Teams Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on Microsoft Teams.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
1
Since last award
97 Plan to Renew
84 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+86 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Microsoft Teams?
Pros
- Respectful
- Enables Productivity
- Reliable
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Instant Messaging
File Sharing Collaboration
Notifications
Document Collaboration
Integration With Productivity Tools
Granular Access Management
Cross Platform Support
Search
Vendor Capability Ratings
Business Value Created
Ease of Implementation
Quality of Features
Breadth of Features
Ease of IT Administration
Usability and Intuitiveness
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Vendor Support
Ease of Customization
Also Featured in...
Unified Communications as a Service
Translation missing: en.product_page.ratings.score 8.9
View Microsoft Teams in this category (opens in a new tab)
Web and Video Conferencing - Enterprise
Translation missing: en.product_page.ratings.score 8.7
View Microsoft Teams in this category (opens in a new tab)
Digital Workplace
Translation missing: en.product_page.ratings.score 8.7
View Microsoft Teams in this category (opens in a new tab)
Microsoft Teams Reviews
Kareem O.
- Role: Finance
- Industry: Food and Beverage
- Involvement: End User of Application
Submitted Aug 2024
Really efficient!
Likeliness to Recommend
What differentiates Microsoft Teams from other similar products?
Microsoft Teams distinguishes itself from other collaboration tools through its deep integration with the Microsoft 365 ecosystem, offering a unified workspace for chat, meetings, file sharing, and task management. It combines robust communication features, including video conferencing and enterprise-grade calling, with advanced security and compliance tools, leveraging Microsoft’s extensive security infrastructure. Teams supports a wide range of third-party app integrations and customization options.
What is your favorite aspect of this product?
My favorite aspect of Microsoft Teams is its seamless integration with the Microsoft 365 ecosystem. This integration creates a unified and efficient workspace where users can collaborate on documents, manage tasks, and conduct meetings without switching between multiple applications.
What do you dislike most about this product?
One of the main drawbacks of Microsoft Teams is its sometimes overwhelming complexity and interface clutter. With numerous features, channels, tabs, and integrations, it can be challenging for users to navigate and find what they need, especially for new or infrequent users.
What recommendations would you give to someone considering this product?
Assess how well Teams integrates with your existing tools and workflows, especially if you’re already using Microsoft 365 products like SharePoint, OneDrive, or Office apps. The platform’s strength lies in its seamless integration with these tools, which can enhance productivity.
Pros
- Helps Innovate
- Unique Features
- Inspires Innovation
- Fair
nicholas s.
- Role: Operations
- Industry: Insurance
- Involvement: Business Leader or Manager
Submitted Aug 2024
Easy to use, both on computer and on Mobile
Likeliness to Recommend
What differentiates Microsoft Teams from other similar products?
So much easier to use than Zoom!
What is your favorite aspect of this product?
Ability to use on computer or mobile and almost never any technical issues
What do you dislike most about this product?
nothing! Love this tool.
What recommendations would you give to someone considering this product?
Teams has awesome integrations and is super user friendly for people who may have trouble with technology.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Trustworthy
Omer E.
- Role: Student Academic
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Aug 2024
Powerful collaboration tool
Likeliness to Recommend
What differentiates Microsoft Teams from other similar products?
Seamless Integration with Microsoft 365: Teams integrates smoothly with other Microsoft 365 apps like Word, Excel, PowerPoint, and OneNote, making it easy to collaborate on documents directly within the platform. Robust Security and Compliance: Microsoft Teams offers enterprise-grade security and compliance features, including data encryption, multi-factor authentication, and compliance with various industry standards
What is your favorite aspect of this product?
Microsoft Teams is packed with features, but one aspect I find particularly compelling is its integration with other Microsoft 365 tools. The way it brings together chat, video meetings, file sharing, and collaborative document editing into a single platform really enhances productivity and streamlines communication. The ability to work on documents in real-time with colleagues while discussing them in a chat or video call is a game-changer for collaboration. It makes teamwork more cohesive and efficient.
What do you dislike most about this product?
One common criticism of Microsoft Teams is its complexity and occasional clutter. The platform can be overwhelming, especially for new users or those who don’t need all its features. With so many options, channels, and integrations, it’s easy to get lost or miss important updates. Some users also find the notifications and constant influx of messages can become a bit distracting. Navigating these issues often requires a bit of customization and adjustment to fit individual needs and workflows.
What recommendations would you give to someone considering this product?
If you're considering Microsoft Teams, here are a few recommendations to help you get the most out of it: Start with Training: Invest some time in learning the basics. Microsoft offers tutorials and guides, and there are plenty of online resources. Understanding how to navigate the interface and utilize core features can make a big difference. Customize Notifications: Teams can generate a lot of notifications, so take advantage of its customization options. Set up notification preferences to ensure you’re alerted to important messages without being overwhelmed.
Pros
- Continually Improving Product
- Trustworthy
- Efficient Service
- Caring
Cons
- Commodity Features