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Microsoft Teams Logo
Microsoft Teams Logo
Microsoft Corporation

Microsoft Teams

Composite Score
8.7 /10
CX Score
8.9 /10
Microsoft Teams
8.7 /10

What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

Company Details


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Awards & Recognition

Microsoft Teams won the following awards in the Business Instant Messaging - Enterprise category

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Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

97 Plan to Renew

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+86 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

3% Negative
7% Neutral
90% Positive

Pros

  • Respectful
  • Enables Productivity
  • Reliable
  • Performance Enhancing

Feature Ratings

Average 84

Instant Messaging

89

File Sharing Collaboration

84

Notifications

84

Document Collaboration

83

Integration With Productivity Tools

82

Granular Access Management

81

Cross Platform Support

80

Search

79

Vendor Capability Ratings

Average 81

Business Value Created

84

Ease of Implementation

84

Quality of Features

82

Breadth of Features

82

Ease of IT Administration

82

Usability and Intuitiveness

82

Ease of Data Integration

81

Availability and Quality of Training

79

Product Strategy and Rate of Improvement

78

Vendor Support

77

Ease of Customization

76

Microsoft Teams Reviews

Jack L.

  • Role: Operations
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Sep 2021

Better alternatives out there

Likeliness to Recommend

4 /10

What differentiates Microsoft Teams from other similar products?

It is a big name, so universally known

What is your favorite aspect of this product?

The multi view when lots of users are on a call

What do you dislike most about this product?

The strain on my computer.

What recommendations would you give to someone considering this product?

Shop around to see if others do what you need

Pros

  • Helps Innovate
  • Efficient Service
  • Caring
  • Respectful

Cons

  • Slower Product Innovation
  • Less Reliable
  • Less Performance Enhancing

Miguel Angel M.

  • Role: Consultant
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Sep 2021

More than a videoconference platform!

Likeliness to Recommend

8 /10

What differentiates Microsoft Teams from other similar products?

Microsoft Teams, like the tittle of this review says, is more than a videoconference software. Teams is a big suite of targeted applications that together manage to create a truly virtual office environment.

What is your favorite aspect of this product?

It has it all and integrate perfectly with other Microsoft products.

What do you dislike most about this product?

Nothing in particular, but in videoconference I would love to have a preview with my camera.

What recommendations would you give to someone considering this product?

Microfost Teams covers a lot, do you really need to have the whole suite or is a video conferencing software enough for you? If you really want to have a virtual office, Microsoft Teams is for you.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Vishnu Kumar R.

  • Role: Information Technology
  • Industry: Finance
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Sep 2021

Communication makes better with Microsoft Teams

Likeliness to Recommend

9 /10

What differentiates Microsoft Teams from other similar products?

It is not lagging while doing video and audio conferences. Options such as enable disable screen sharing and muting other participants is some of the key features. Also customizing or blurring the background is one of the best features they provide.

What is your favorite aspect of this product?

Everything is stored on the cloud, You can use or share documents anytime and can download them as well. Well organized and rich tool to communicate within the team. Also, you can share the direct Microsoft Teams meeting invite via outlook which is one of the time saver options.

What do you dislike most about this product?

While using Microsoft Teams in mobile, it does not have options to blur the background or customized them.

What recommendations would you give to someone considering this product?

A very helpful product from Microsoft for daily uses in the team. Makes communication easy and better.

Pros

  • Reliable
  • Generous Negotitation
  • Helps Innovate
  • Continually Improving Product

Most Popular Microsoft Teams Comparisons

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