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Microsoft Teams Logo
Microsoft Teams Logo
Microsoft Corporation

Microsoft Teams

Composite Score
8.7 /10
CX Score
8.9 /10
Microsoft Teams
8.7 /10

What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

Company Details


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Awards & Recognition

Microsoft Teams won the following awards in the Business Instant Messaging - Enterprise category

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Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

97 Plan to Renew

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+86 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

3% Negative
7% Neutral
90% Positive

Pros

  • Respectful
  • Enables Productivity
  • Reliable
  • Performance Enhancing

Feature Ratings

Average 84

Instant Messaging

89

File Sharing Collaboration

84

Notifications

84

Document Collaboration

83

Integration With Productivity Tools

82

Granular Access Management

81

Cross Platform Support

80

Search

79

Vendor Capability Ratings

Average 81

Business Value Created

84

Ease of Implementation

84

Quality of Features

82

Breadth of Features

82

Ease of IT Administration

82

Usability and Intuitiveness

82

Ease of Data Integration

81

Availability and Quality of Training

79

Product Strategy and Rate of Improvement

78

Vendor Support

77

Ease of Customization

76

Microsoft Teams Reviews

Muhammed A.

  • Role: Information Technology
  • Industry: Banking
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Sep 2021

My daily journy through Microsoft Teams

Likeliness to Recommend

9 /10

What differentiates Microsoft Teams from other similar products?

Microsoft Teams is very simple and easy to use, Since the Covid-19 Panademic it helps organizations in thier conferences and daily meetings either voice calls or video calls.

What is your favorite aspect of this product?

The group chats and the video calls per channel.

What do you dislike most about this product?

after working on Teams much time, it starts to hang suddenly. i need to restart the application every 6-8 hours

What recommendations would you give to someone considering this product?

adding the webinar sessions on Teams will improve it tottaly.

Pros

  • Enables Productivity
  • Effective Service
  • Respectful
  • Reliable

Cons

  • Less Performance Enhancing
  • Vendor's Interest First

Ignitius D.

  • Role: Information Technology
  • Industry: Education
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Sep 2021

A perfect solution to online learning in Covid-19

Likeliness to Recommend

9 /10

What differentiates Microsoft Teams from other similar products?

The on the platform call facility allows for instant reminders for lesson attendance for learners/or guest in meetings.

What is your favorite aspect of this product?

To be able to use Microsoft Forms to create engaging content for learners

What do you dislike most about this product?

The lack of breakout rooms for group collaborations

What recommendations would you give to someone considering this product?

If and when considering a solution for online learning during the Covid-19 lockdowns and beyond, kindly consider Microsoft Teams.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Alejandro C.

  • Role: Sales Marketing
  • Industry: Manufacturing
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Sep 2021

Ideal for collaboration at a wider scale

Likeliness to Recommend

9 /10

What differentiates Microsoft Teams from other similar products?

Teams is probably a good baseline solution for collaboration, communication and some light project management throughout an organization. It has everything a good collaboration suite can offer (plus the features you get by using outlook and it's calendar), plus a strong video/voice conferencing system that makes it clear there's no rivals in what it does. Hard to beat.

What is your favorite aspect of this product?

As with all things Microsoft, using it takes a while but once you learn how to do it. you immediately start depending on it. Teams quickly became part of my day to day up to the point my internal meetings and projects are 100% teams dependant.

What do you dislike most about this product?

New features are not deployed as quickly as I would like to see them out there.

What recommendations would you give to someone considering this product?

Take your time evaluating it. There's a change management component you might want to look into if you're coming from other platforms that are not as integrated (i.e. even orgs using skype + sharepoint as a combo might find it a bit challenging), but it's totally worth it.

Pros

  • Enables Productivity
  • Helps Innovate
  • Performance Enhancing
  • Trustworthy

Most Popular Microsoft Teams Comparisons

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