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Microsoft Teams Logo
Microsoft Teams Logo
Microsoft Corporation

Microsoft Teams

Composite Score
8.7 /10
CX Score
8.9 /10
Microsoft Teams
8.7 /10

What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

Company Details


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Awards & Recognition

Microsoft Teams won the following awards in the Business Instant Messaging - Enterprise category

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Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

97 Plan to Renew

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+86 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

3% Negative
7% Neutral
90% Positive

Pros

  • Respectful
  • Enables Productivity
  • Reliable
  • Performance Enhancing

Feature Ratings

Average 84

Instant Messaging

90

File Sharing Collaboration

84

Notifications

84

Document Collaboration

83

Integration With Productivity Tools

82

Granular Access Management

81

Cross Platform Support

80

Search

79

Vendor Capability Ratings

Average 81

Ease of Implementation

85

Business Value Created

85

Quality of Features

82

Breadth of Features

82

Ease of IT Administration

82

Usability and Intuitiveness

82

Ease of Data Integration

81

Availability and Quality of Training

79

Product Strategy and Rate of Improvement

78

Vendor Support

77

Ease of Customization

76

Microsoft Teams Reviews

Aaron D.

  • Role: Sales Marketing
  • Industry: Recreation
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2021

It’s already on your Computer

Likeliness to Recommend

8 /10

What differentiates Microsoft Teams from other similar products?

It’s baked into windows so you’ll probably be using it anyways

What is your favorite aspect of this product?

I like adding information to the wiki for my team

What do you dislike most about this product?

Sometimes I miss notifications when I switch between accounts on my phone. And I cannot switch between accounts easily on the pc application

What recommendations would you give to someone considering this product?

I believe you should use whatever gets the job done. Because this starts free its awesome. Since it’s included with m365 everything just works .

Pros

  • Enables Productivity
  • Trustworthy
  • Client Friendly Policies
  • Fair
  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Anonymous Reviewer

Submitted Jul 2021

Team Collaboration Software !

Likeliness to Recommend

9 /10

Pros

  • Helps Innovate
  • Reliable
  • Saves Time
  • Respectful

Anmol K.

  • Role: Student Academic
  • Industry: Education
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Aug 2021

Handy in use, good product

Likeliness to Recommend

9 /10

What differentiates Microsoft Teams from other similar products?

Easy to use, handy features available for your comfortable experience. Using these features you can easily attend meeting or create meeting.

What is your favorite aspect of this product?

The notification feature and easy to use.

What do you dislike most about this product?

i don't know if it happens with me only but it lacks sometimes and i just don't like it and it may be when the updates are launched.

What recommendations would you give to someone considering this product?

Just use it, it's a good product to use if you're searching specifically for this type of product. Then, you just got one and just start using it, it's really good.

Pros

  • Performance Enhancing
  • Effective Service
  • Inspires Innovation
  • Respectful

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