Latest Research


This content is currently locked.

Your current Info-Tech Research Group subscription does not include access to this content. Contact your account representative to gain access to Premium SoftwareReviews.

Contact Your Representative
Or Call Us:
1-888-670-8889 (US/CAN) or
+1-519-432-3550 (International)
Microsoft Teams Logo
Microsoft Teams Logo
Microsoft Corporation

Microsoft Teams

Composite Score
8.7 /10
CX Score
8.9 /10
Microsoft Teams
8.7 /10

What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

Company Details


Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

Microsoft Teams won the following awards in the Business Instant Messaging - Enterprise category

Filter By

Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

97 Plan to Renew

84 Satisfaction of Cost Relative to Value


{y}
{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+86 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

3% Negative
7% Neutral
90% Positive

Pros

  • Respectful
  • Enables Productivity
  • Reliable
  • Performance Enhancing

Feature Ratings

Average 84

Instant Messaging

90

File Sharing Collaboration

84

Notifications

84

Document Collaboration

83

Integration With Productivity Tools

82

Granular Access Management

81

Cross Platform Support

80

Search

79

Vendor Capability Ratings

Average 81

Ease of Implementation

85

Business Value Created

84

Quality of Features

82

Breadth of Features

82

Ease of IT Administration

82

Usability and Intuitiveness

82

Ease of Data Integration

81

Availability and Quality of Training

79

Product Strategy and Rate of Improvement

78

Vendor Support

77

Ease of Customization

76

Microsoft Teams Reviews

  • Role: Operations
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Anonymous Reviewer

Submitted Jul 2021

Really clunky compared to alternatives.

Likeliness to Recommend

6 /10

Pros

  • Security Protects
  • Trustworthy
  • Efficient Service
  • Effective Service

Cons

  • Less Performance Enhancing
  • Commodity Features
  • Less Inspiring

Laura A.

  • Role: Sales Marketing
  • Industry: Retail
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jul 2021

Great product!

Likeliness to Recommend

7 /10

What differentiates Microsoft Teams from other similar products?

The ease of use, integration with other a Microsoft products and platform highly used by other partners making it easy for both internal and external external users.

What is your favorite aspect of this product?

Video conferencing and functions associated with it.

What do you dislike most about this product?

We have experienced issues with file sharing.

What recommendations would you give to someone considering this product?

Consider use, volume of users and overall goals/ objectives. Based on our organizations needs it was a good fit and integrated in very well.

Pros

  • Performance Enhancing
  • Enables Productivity
  • Helps Innovate
  • Continually Improving Product

Renard P.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jul 2021

Microsoft Teams is for online video conferencing.

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

Excellent and outstanding technical support.

What is your favorite aspect of this product?

The video conferencing is fast and stays up all of the time.

What do you dislike most about this product?

Nothing we dislike about this software product.

What recommendations would you give to someone considering this product?

Obtain a free evaluation from Microsoft.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Most Popular Microsoft Teams Comparisons

Visit our Exponential IT Research Center
Over 100 analysts waiting to take your call right now: 1-519-432-3550 x2019