Latest Research


This content is currently locked.

Your current Info-Tech Research Group subscription does not include access to this content. Contact your account representative to gain access to Premium SoftwareReviews.

Contact Your Representative
Or Call Us:
1-888-670-8889 (US/CAN) or
+1-519-432-3550 (International)
Microsoft Teams
8.7 /10

What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

Company Details


Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

Microsoft Teams won the following awards in the Business Instant Messaging - Enterprise category

Filter By

Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

89 Likeliness to Recommend

1
Since last award

97 Plan to Renew

84 Satisfaction of Cost Relative to Value


{y}
{name}

Emotional Footprint Overview

+86 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

3% Negative
7% Neutral
90% Positive

Pros

  • Respectful
  • Enables Productivity
  • Reliable
  • Performance Enhancing

Feature Ratings

Average 84

Instant Messaging

90

File Sharing Collaboration

84

Notifications

84

Document Collaboration

83

Integration With Productivity Tools

82

Granular Access Management

81

Cross Platform Support

80

Search

79

Vendor Capability Ratings

Average 81

Ease of Implementation

85

Business Value Created

84

Quality of Features

82

Breadth of Features

82

Ease of IT Administration

82

Usability and Intuitiveness

82

Ease of Data Integration

81

Availability and Quality of Training

79

Product Strategy and Rate of Improvement

78

Vendor Support

77

Ease of Customization

76

Microsoft Teams Reviews

Hamish D.

  • Role: Sales Marketing
  • Industry: Construction
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2021

Easy to use and reliable

Likeliness to Recommend

9 /10

What differentiates Microsoft Teams from other similar products?

Reliability, i've never had a call drop or quality reduced for any reason

What is your favorite aspect of this product?

Integration and ease of access. integrated well in to almost everything I've wanted it to, including android. ease of access: the web-based invite is a non-nonsense way to get people to come in on the meeting who don't already have MS teams installed. Many other providers have this feature but it seems there is more plugins and problems from those plugins compared to Teams

What do you dislike most about this product?

The range of functions could be more. Its definitely functional but i'd like to see cutting edge funtions

What recommendations would you give to someone considering this product?

For business, this is perfect. If you already run off windows, this is a dream to install/use

Pros

  • Reliable
  • Effective Service
  • Security Protects
  • Enables Productivity

Cons

  • Charges for Enhancements

Mark T.

  • Role: Vendor Management
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jul 2021

Good product but complex

Likeliness to Recommend

7 /10

What differentiates Microsoft Teams from other similar products?

The integration with MS ecosystem

What is your favorite aspect of this product?

Security aspect

What do you dislike most about this product?

Complex setup

What recommendations would you give to someone considering this product?

Will be good to engage an 3rd party to provide setup

Pros

  • Reliable
  • Performance Enhancing
  • Inspires Innovation
  • Caring

Vijaykumar C.

  • Role: Sales Marketing
  • Industry: Engineering
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2021

The hub for teamwork

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

Setting up a video within seconds tom meet securely with colleagues Creating group chats to send messages and keep multiple people in the loop Sharing and editing filed securely and in real time

What is your favorite aspect of this product?

Recording meetings using the screen recording feature to share with members who may have missed the meeting

What do you dislike most about this product?

It has a lot of features and can take much time to customize. The implementation process takes time and too

What recommendations would you give to someone considering this product?

It provides file sharing options, chat, instant messaging, voice and video conferencing services to businesses of all sizes. I highly recommend as a unified communications-as-a-service provider.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Most Popular Microsoft Teams Comparisons

Visit our Exponential IT Research Center
Over 100 analysts waiting to take your call right now: 1-519-432-3550 x2019