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Microsoft Teams Logo
Microsoft Teams Logo
Microsoft Corporation

Microsoft Teams

Composite Score
8.7 /10
CX Score
8.9 /10
Microsoft Teams
8.7 /10

What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

Company Details


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Awards & Recognition

Microsoft Teams won the following awards in the Business Instant Messaging - Enterprise category

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Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

97 Plan to Renew

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+86 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

3% Negative
7% Neutral
90% Positive

Pros

  • Respectful
  • Enables Productivity
  • Reliable
  • Performance Enhancing

Feature Ratings

Average 84

Instant Messaging

89

File Sharing Collaboration

84

Notifications

84

Document Collaboration

83

Integration With Productivity Tools

82

Granular Access Management

81

Cross Platform Support

80

Search

79

Vendor Capability Ratings

Average 81

Ease of Implementation

84

Business Value Created

84

Quality of Features

82

Breadth of Features

82

Ease of IT Administration

82

Usability and Intuitiveness

82

Ease of Data Integration

81

Availability and Quality of Training

79

Product Strategy and Rate of Improvement

78

Vendor Support

77

Ease of Customization

76

Microsoft Teams Reviews

Carol c.

  • Role: Operations
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2021

Fantastic with team messaging and live chats

Likeliness to Recommend

9 /10

What differentiates Microsoft Teams from other similar products?

Extremely effective with project management. Easy to set due dates for task. Team collaboration ensure project success. Best dashboard.

What is your favorite aspect of this product?

Easy to set due dates for task and get notifications. Efficient with project collaboration. Great with live chats for effective communication. Simple and intuitive user interface.

What do you dislike most about this product?

Great product although no complaints at all with it.

What recommendations would you give to someone considering this product?

Yes very effective with project collaboration. Reliable with task assignment and easy to set due dates to them. Great for video conferencing.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

BILAL S.

  • Role: Finance
  • Industry: Retail
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2022

Teams at their best!

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

This here is an excellent remote working collaboration software which has great audio and video conferencing features

What is your favorite aspect of this product?

Team meeting are done fairly easily and you can also send the teams invitation to external parties.

What do you dislike most about this product?

Collaboration piece is a bit week suchas using a white board etc.

What recommendations would you give to someone considering this product?

This has been a life saver during covid and instant messaging and video all call with team are great and can be scaled through the organization.

Pros

  • Trustworthy
  • Saves Time
  • Client Friendly Policies
  • Security Protects

Jamaal D.

  • Role: C-Level
  • Industry: Healthcare
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2021

Excellent all in one tool!

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

Microsoft Teams provides an endless list of features and tools that I have not seen one product have all integrated without having to purchase multiple software. Additionally, all of the Microsoft products are integrated which makes it very efficient and beneficial as most organizations use Microsoft on a daily basis.

What is your favorite aspect of this product?

One of the best new features I use with Microsoft Teams are the ability to turn on live captions. This is extremely important as we are transitioning back to the office and I can't always have my volume all the way up. My second favorite feature is the share content tray which is extremely beneficial to add documents to groups where the employees may not have access to the same servers.

What do you dislike most about this product?

With the constant updates and upgrades Microsoft Teams provides I have not found anything that I dislike.

What recommendations would you give to someone considering this product?

Anyone who either already has collaboration/meeting software or nothing at all, Microsoft Teams is the choice for an all in one product. Rather than having different softwares to do different things, i.e., virtually meet, share content, chat, collaborate, etc. Microsoft Teams can do all of that plus much more in one place!

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Most Popular Microsoft Teams Comparisons

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