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Microsoft Teams Logo
Microsoft Teams Logo
Microsoft Corporation

Microsoft Teams

Composite Score
8.7 /10
CX Score
8.9 /10
Microsoft Teams
8.7 /10

What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

Company Details


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Awards & Recognition

Microsoft Teams won the following awards in the Business Instant Messaging - Enterprise category

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Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

97 Plan to Renew

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+86 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

3% Negative
7% Neutral
90% Positive

Pros

  • Respectful
  • Enables Productivity
  • Reliable
  • Performance Enhancing

Feature Ratings

Average 84

Instant Messaging

89

File Sharing Collaboration

84

Notifications

84

Document Collaboration

83

Integration With Productivity Tools

82

Granular Access Management

81

Cross Platform Support

80

Search

79

Vendor Capability Ratings

Average 81

Business Value Created

84

Ease of Implementation

84

Quality of Features

82

Breadth of Features

82

Ease of IT Administration

82

Usability and Intuitiveness

82

Ease of Data Integration

81

Availability and Quality of Training

79

Product Strategy and Rate of Improvement

78

Vendor Support

77

Ease of Customization

76

Microsoft Teams Reviews

Irakli B.

  • Role: Information Technology
  • Industry: Other
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Dec 2020

An amazing product

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

Its breadth of features.

What is your favorite aspect of this product?

It has very user friendly interface and is easy and very useful for a regular user to use it.

What do you dislike most about this product?

I honestly can't think of any particularly important con this product has

What recommendations would you give to someone considering this product?

If your organization is searching for this type of product and is willing to pay for a quality one, just go for it. This product will increase every employees productivity.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Irakli G.

  • Role: Information Technology
  • Industry: Energy
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Dec 2020

Good product, easy to use

Likeliness to Recommend

8 /10

What differentiates Microsoft Teams from other similar products?

Unfortunately i don't use product from other vendors and can't to compare its with Microsoft Teams.

What is your favorite aspect of this product?

I think it's file sharing. It's very easily and conveniently. Chat also is very conveniently.

What do you dislike most about this product?

Maybe it's "seen" system, it will be better, if you can see who read your message in group chat.Maybe it's "seen" system, it will be better, if you can see who read your message in group chat. Also maybe improve notification system.

What recommendations would you give to someone considering this product?

I highly recommend Microsoft Teams. It has very easy and intuitive interface as for computers as a mobile phones. I didn't get any bugs in mu experience witch Microsoft Teams.

Pros

  • Continually Improving Product
  • Includes Product Enhancements
  • Reliable
  • Performance Enhancing
  • Role: Operations
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Anonymous Reviewer

Submitted Dec 2020

Very easy to use and has many great features

Likeliness to Recommend

10 /10

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Most Popular Microsoft Teams Comparisons

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