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Microsoft Teams Logo
Microsoft Teams Logo
Microsoft Corporation

Microsoft Teams

Composite Score
8.7 /10
CX Score
8.9 /10
Microsoft Teams
8.7 /10

What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

Company Details


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Awards & Recognition

Microsoft Teams won the following awards in the Business Instant Messaging - Enterprise category

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Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

97 Plan to Renew

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+86 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

3% Negative
7% Neutral
90% Positive

Pros

  • Respectful
  • Enables Productivity
  • Reliable
  • Performance Enhancing

Feature Ratings

Average 84

Instant Messaging

89

File Sharing Collaboration

84

Notifications

84

Document Collaboration

83

Integration With Productivity Tools

82

Granular Access Management

81

Cross Platform Support

80

Search

79

Vendor Capability Ratings

Average 81

Business Value Created

84

Ease of Implementation

84

Quality of Features

82

Breadth of Features

82

Ease of IT Administration

82

Usability and Intuitiveness

82

Ease of Data Integration

81

Availability and Quality of Training

79

Product Strategy and Rate of Improvement

78

Vendor Support

77

Ease of Customization

76

Microsoft Teams Reviews

John A.

  • Role: Information Technology
  • Industry: Manufacturing
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Oct 2020

Best Communication and collaboration software

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

The advantages of Microsoft Teams are highly customizable and easy to integrate with other Microsoft Office apps.

What is your favorite aspect of this product?

It is highly customizable, plentiful integration options and integrate with other Microsoft Office apps

What do you dislike most about this product?

Only convenient to use in a Micorsoft-centric environment

What recommendations would you give to someone considering this product?

Windows on of the best communication and collaboration app that is easy to use and integrate withe the existing system

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Josh S.

  • Role: Information Technology
  • Industry: Healthcare
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Oct 2020

A great feature for Office users

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

Greatly integrates with Office

What is your favorite aspect of this product?

How easily it works right out of the box

What do you dislike most about this product?

nothing really to dislike

What recommendations would you give to someone considering this product?

If you use Office 365, you really should be using this too

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Arielle G.

  • Role: Industry Specific Role
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2020

Great file collaboration options and easy to use!

Likeliness to Recommend

8 /10

What differentiates Microsoft Teams from other similar products?

It allows for you to work on files at the same time, and mute others while on a call (very important for nose reduction on large calls).

What is your favorite aspect of this product?

The file collaboration/sharing

What do you dislike most about this product?

Honestly I can't think of anything that I dislike

What recommendations would you give to someone considering this product?

Determine if file collaboration is important to your business. If not, you may want to consider a cheaper option with fewer features

Pros

  • Performance Enhancing
  • Enables Productivity
  • Helps Innovate
  • Reliable

Most Popular Microsoft Teams Comparisons

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