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Microsoft Teams Logo
Microsoft Teams Logo
Microsoft Corporation

Microsoft Teams

Composite Score
8.7 /10
CX Score
8.9 /10
Microsoft Teams
8.7 /10

What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

Company Details


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Awards & Recognition

Microsoft Teams won the following awards in the Business Instant Messaging - Enterprise category

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Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

97 Plan to Renew

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+86 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

3% Negative
7% Neutral
90% Positive

Pros

  • Respectful
  • Enables Productivity
  • Reliable
  • Performance Enhancing

Feature Ratings

Average 84

Instant Messaging

89

File Sharing Collaboration

84

Notifications

84

Document Collaboration

83

Integration With Productivity Tools

82

Granular Access Management

81

Cross Platform Support

80

Search

79

Vendor Capability Ratings

Average 81

Business Value Created

84

Ease of Implementation

84

Quality of Features

82

Breadth of Features

82

Ease of IT Administration

82

Usability and Intuitiveness

82

Ease of Data Integration

81

Availability and Quality of Training

79

Product Strategy and Rate of Improvement

78

Vendor Support

77

Ease of Customization

76

Microsoft Teams Reviews

Matthew M.

  • Role: Industry Specific Role
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2020

Excellent remote working collaboration software

Likeliness to Recommend

9 /10

What differentiates Microsoft Teams from other similar products?

Whole team can connect to one dashboard and can easily communicate with others.

What is your favorite aspect of this product?

It is highly reliable and has a great audio and video connections.

What do you dislike most about this product?

It can be a difficult transition from Outlook at times.

What recommendations would you give to someone considering this product?

Make sure to take lessons to learn how to bring together files, chats, and apps to one place for a more complete, integrated collaboration solution.

Pros

  • Efficient Service
  • Respectful
  • Client Friendly Policies
  • Acts with Integrity

Bradley N.

  • Role: Operations
  • Industry: Healthcare
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2020

lots of options, easy to use, keeps us productive

Likeliness to Recommend

8 /10

What differentiates Microsoft Teams from other similar products?

Interoperability, ease if use

What is your favorite aspect of this product?

Messaging is easy to use and efficient

What do you dislike most about this product?

Sometimes it's hard to move files

What recommendations would you give to someone considering this product?

if you're looking for a great office product try it out

Pros

  • Performance Enhancing
  • Enables Productivity
  • Trustworthy
  • Caring

Cons

  • Less Generous
  • Less Friendly Negotiation
  • Role: Sales Marketing
  • Industry: Machinery
  • Involvement: Business Leader or Manager
Validated Review
Anonymous Reviewer

Submitted Sep 2020

All the features we need and easy to use

Likeliness to Recommend

8 /10

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Saves Time

Cons

  • Less Effective Service
  • Less Caring

Most Popular Microsoft Teams Comparisons

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