What is Microsoft Teams?
Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceMicrosoft Teams Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on Microsoft Teams.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
1
Since last award
97 Plan to Renew
84 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+86 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Microsoft Teams?
Pros
- Respectful
- Enables Productivity
- Helps Innovate
- Reliable
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Instant Messaging
File Sharing Collaboration
Notifications
Document Collaboration
Integration With Productivity Tools
Granular Access Management
Cross Platform Support
Search
Vendor Capability Ratings
Business Value Created
Ease of Implementation
Breadth of Features
Quality of Features
Ease of IT Administration
Usability and Intuitiveness
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Vendor Support
Ease of Customization
Also Featured in...
Unified Communications as a Service
Translation missing: en.product_page.ratings.score 8.9
View Microsoft Teams in this category (opens in a new tab)
Web and Video Conferencing - Enterprise
Translation missing: en.product_page.ratings.score 8.7
View Microsoft Teams in this category (opens in a new tab)
Digital Workplace
Translation missing: en.product_page.ratings.score 8.7
View Microsoft Teams in this category (opens in a new tab)
Microsoft Teams Reviews
Sara L.
- Role: C-Level
- Industry: Entertainment
- Involvement: End User of Application
Submitted Jun 2020
It really should have included a neutral option.
Likeliness to Recommend
What differentiates Microsoft Teams from other similar products?
We don't really use Microsoft teams because it was confusing to understand.
What is your favorite aspect of this product?
It has a pretty layout.
What do you dislike most about this product?
It's incredibly confusing to try and understand the functionality. It's like I would need a class to understand how to use it and it's supposed to increase inefficiency.
What recommendations would you give to someone considering this product?
See if you can try a beta version first.
Pros
- Security Protects
- Enables Productivity
- Trustworthy
- Unique Features
Cons
- Less Inspiring
- Inhibits Innovation
- Slower Product Innovation
Monica H.
- Role: Consultant
- Industry: Education
- Involvement: End User of Application
Submitted Jun 2020
I have enjoyed using Microsoft Teams.
Likeliness to Recommend
What differentiates Microsoft Teams from other similar products?
Ease of use and integration with other Microsoft apps.
What is your favorite aspect of this product?
Connected share point sites.
What do you dislike most about this product?
Audio is often garbled and/or screen freezes mid call.
What recommendations would you give to someone considering this product?
Incorporate it into other Microsoft products.
Pros
- Continually Improving Product
- Helps Innovate
- Reliable
- Performance Enhancing
Charlotte C.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Jun 2020
happy with the change
Likeliness to Recommend
What differentiates Microsoft Teams from other similar products?
Reach of use with documents.
What is your favorite aspect of this product?
Quick communication Avenue
What do you dislike most about this product?
Teammates tend to chatter too much
What recommendations would you give to someone considering this product?
None I can think of
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing