What is Microsoft Teams?
Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
97 Plan to Renew
Up
1
Since last award
84 Satisfaction of Cost Relative to Value
Up
1
Since last award
Emotional Footprint Overview
- Product Experience:
- 90%
- Negotiation and Contract:
- 85%
- Conflict Resolution:
- 89%
- Strategy & Innovation:
- 87%
- Service Experience:
- 89%
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+89 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Microsoft Teams?
Pros
- Enables Productivity
- Respectful
- Reliable
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Instant Messaging
Video Conferencing
Screen Share
Audio Conferencing VoIP
Audio Controls
File Transfer
Keyboard Mouse Control
Audio Conferencing Call in Bridge
Facilitator Functions
Application Share
Virtual Whiteboard
Vendor Capability Ratings
Business Value Created
Ease of Implementation
Breadth of Features
Quality of Features
Ease of IT Administration
Usability and Intuitiveness
Ease of Data Integration
Product Strategy and Rate of Improvement
Availability and Quality of Training
Vendor Support
Ease of Customization
Also Featured in...
Unified Communications as a Service
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Business Instant Messaging - Enterprise
Translation missing: en.product_page.ratings.score 8.8
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Digital Workplace
Translation missing: en.product_page.ratings.score 8.7
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Microsoft Teams Reviews
Muhammed A.
- Role: Information Technology
- Industry: Banking
- Involvement: IT Leader or Manager
Submitted Sep 2021
My daily journy through Microsoft Teams
Likeliness to Recommend
What differentiates Microsoft Teams from other similar products?
Microsoft Teams is very simple and easy to use, Since the Covid-19 Panademic it helps organizations in thier conferences and daily meetings either voice calls or video calls.
What is your favorite aspect of this product?
The group chats and the video calls per channel.
What do you dislike most about this product?
after working on Teams much time, it starts to hang suddenly. i need to restart the application every 6-8 hours
What recommendations would you give to someone considering this product?
adding the webinar sessions on Teams will improve it tottaly.
Pros
- Enables Productivity
- Effective Service
- Respectful
- Reliable
Cons
- Less Performance Enhancing
- Vendor's Interest First
Lisha K.
- Role: Finance
- Industry: Finance
- Involvement: End User of Application
Submitted Sep 2021
Simple and complete video conferencing tool.
Likeliness to Recommend
What differentiates Microsoft Teams from other similar products?
Has best way to do both audio and video meets with colleagues and also clients. Another huge plus benefit of offering the ability to uploads my documents ,share and work on them also with my colleagues. It looks fantastic.
What is your favorite aspect of this product?
Microsoft Teams is super easy and convenient to use. A very secure product ,give assurance of security of both private and professional conversations. One is able to integrates Teams with Outlook and this makes it easy to set up meeting requests. Amazing experience with video and audio call because offer clear and quality calls. Has a perfect screen sharing feature.
What do you dislike most about this product?
I can't complain about this product ,it has made our communication easier and efficient.
What recommendations would you give to someone considering this product?
I highly recommend for any organisation since it is beneficial, quick to implement and easy to use.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Princess N.
- Role: Finance
- Industry: Education
- Involvement: End User of Application
Submitted Sep 2021
A lot of flexibility and easy customization.
Likeliness to Recommend
What differentiates Microsoft Teams from other similar products?
It features different communication tabs named static tabs and configurable tabs which for me allows for easy teams interactions and a lot of flexibility when making meeting notes.
What is your favorite aspect of this product?
Audio conferencing is one of my favourite aspects whereby the product allows flexibility in the meeting process by using a phone number in every meeting for participants to connect and be able to connect at the same time and the quality is very good.
What do you dislike most about this product?
The user interface can be difficult to get to understand otherwise I do not find many dislikes in this product.
What recommendations would you give to someone considering this product?
This is a very easy way of connecting with other team members and the features are on point, I would recommend this product to any user.
Pros
- Performance Enhancing
- Trustworthy
- Unique Features
- Inspires Innovation
