What is Microsoft Teams?
Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
97 Plan to Renew
Up
1
Since last award
84 Satisfaction of Cost Relative to Value
Up
1
Since last award
Emotional Footprint Overview
- Product Experience:
- 90%
- Negotiation and Contract:
- 85%
- Conflict Resolution:
- 89%
- Strategy & Innovation:
- 87%
- Service Experience:
- 89%
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+89 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Microsoft Teams?
Pros
- Enables Productivity
- Respectful
- Reliable
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Instant Messaging
Video Conferencing
Screen Share
Audio Conferencing VoIP
Audio Controls
File Transfer
Keyboard Mouse Control
Audio Conferencing Call in Bridge
Facilitator Functions
Application Share
Virtual Whiteboard
Vendor Capability Ratings
Business Value Created
Ease of Implementation
Breadth of Features
Quality of Features
Ease of IT Administration
Usability and Intuitiveness
Ease of Data Integration
Product Strategy and Rate of Improvement
Availability and Quality of Training
Vendor Support
Ease of Customization
Also Featured in...
Unified Communications as a Service
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Business Instant Messaging - Enterprise
Translation missing: en.product_page.ratings.score 8.8
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Digital Workplace
Translation missing: en.product_page.ratings.score 8.7
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Microsoft Teams Reviews
Lisa W.
- Role: Industry Specific Role
- Industry: Telecommunications
- Involvement: Business Leader or Manager
Submitted Aug 2021
Great web and conferencing product
Likeliness to Recommend
What differentiates Microsoft Teams from other similar products?
This is the most powerful web and conferencing platform bringing teams together.
What is your favorite aspect of this product?
Messaging and reaching out to other team members is very effective. It is reliable and can easily be used for organizing conferences from various teams. Microsoft Teams enables our teams to collaborate with other colleagues in remote areas.
What do you dislike most about this product?
I have not disliked anything from the performance of this great tool.
What recommendations would you give to someone considering this product?
I highly recommend this platform to any organization for effective video conferencing.
Pros
- Reliable
- Trustworthy
- Caring
- Fair
John M.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Aug 2021
Satisfies The Needs of The Present & Future
Likeliness to Recommend
What differentiates Microsoft Teams from other similar products?
I find Microsoft Teams to be very affordable for all of the features you get. It usually comes bundled with Microsoft Office which is already pretty affordable in itself. In addition to being affordable, it integrates with the other Office products seamlessly which makes it so convenient in an office environment that commonly includes products like Outlook already. Teams provides the modern features many businesses need especially these days where people can work from home.
What is your favorite aspect of this product?
My favorite aspect is the fact that I can quickly & easily collaborate with people from all over the world instantly whether it's through instant messaging, video chat, voice chat, screen sharing, and more. I can even do all of these things without a cell phone if I wanted, although the Teams app is pretty handy too.
What do you dislike most about this product?
One of the biggest downsides to this product is the fact that you generally cannot message anyone outside of your corporate environment. Teams does actually have the capability, but most organizations do not allow it. Administrators will lock it down for security purposes which is basically the default choice in an IT department. So don't count on collaborating with outside vendors or colleagues via Teams unless your IT security admins are generous enough to open up that line of communication.
What recommendations would you give to someone considering this product?
Try it out if you have any doubts. Microsoft offers trials on the product so you can test it out and see if you like it. However, if you have worked with Microsoft Office products before, then the transition to Teams is pretty easy and you will find it very helpful and user friendly. Teams includes all of the features you need for your employees to function in a team environment without always having to meet in person. It makes it a lot easier for your workforce to be flexible in times of telework, including if someone wants to stay home sick or has to stay home so that a new stove can be delivered. It's a great product
Pros
- Helps Innovate
- Enables Productivity
- Trustworthy
- Efficient Service
Jaime M.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Aug 2021
Best video communication tool
Likeliness to Recommend
What differentiates Microsoft Teams from other similar products?
the price for very tools is free than other products
What is your favorite aspect of this product?
the usability
What do you dislike most about this product?
I have no complaints
What recommendations would you give to someone considering this product?
I have no suggestions
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Enables Productivity
