Tagged - customer satisfaction

Reshaping the Ecosystem – Durable Goods Manufacturing Four Trends – Trend 1: Modernization

Read this section of the strategic foresight trends report to learn about the Modernization Trend and the impact it's having on the Durable Goods Manufacturing industry.

Reshaping the Ecosystem – Four Durable Goods Manufacturing Trends

This strategic foresight trends report highlights the technologies that are currently trending in the Durable Goods Manufacturing industry, providing IT leaders with...

Reshaping the Ecosystem – Durable Goods Manufacturing Executive Brief

Read this concise Executive Brief to understand how the Durable Goods Manufacturing industry is changing and how Reshaping the Ecosystem technologies provide competitive...

Reshaping the Ecosystem for Industry 4.0 & Industry Next

This strategic foresight trends report provides a high-level analysis, insights, and recommendations on trends and their respective technologies in the manufacturing...

Is Your Vendor Really Your Partner?

Is there anything wrong with referring to your third-party relationships as partners? The debate by customers has been going on for decades with great passion in both...

Webinar: Deliver a Customer Service Training Program to Your IT Department

IT leaders often focus on measures of effectiveness and timeliness when evaluating their service desk, missing a key piece of what it takes to provide exceptional service...

Deliver a Customer Service Training Program to Your IT Department – Executive Brief

Read this executive brief to find out why you should deliver customer service training to your team, review Info-Tech’s methodology, and understand the four ways we can...

Service Desk Standard Operating Procedure

This template is designed to help service managers kick-start the standardization of service desk processes.

Create a Service Management Roadmap – Phases 1-4

This blueprint will help you develop a roadmap for your service management program.

Create a Service Management Roadmap – Phase 4: Build the Roadmap

This phase will help you design a communication slide that paints the picture of what your program will look like in the short and long terms.
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