Tagged - customer satisfaction

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Create a Service Management Roadmap – Phase 3: Identify the Target State This phase will help you take the outputs from the current state assessment, synthesize themes, and identify roadmap activities.
Create a Service Management Roadmap – Phase 2: Assess the Current State This phase will help you assess multiple aspects of your service management program to establish the current state.
Create a Service Management Roadmap – Phase 1: Launch Project This phase of the blueprint will help you establish a project charter to get buy in for maturing your service management practices.
Service Desk Ticket Classification and Dashboard Tool This tool is designed to help you classify and analyze closed service desk tickets. Use the information to analyze your classification scheme and make the case for a...
Service Desk Action Plan Roadmap Use this roadmap to identify and prioritize tasks that you need to complete as you work to improve your service desk.
Service Desk Executive Presentation Improving service desk processes requires the cooperation of key stakeholders. Use the executive presentation to provide an overview of the project, its objectives, and the...