Tagged - social media

Customer Service Business Process Shortlisting Tool

This tool serves to outline and prioritize your customer goals and link their relevance and value to your Customer Service processes. It provides a list of customer...

Customer Service Initiative Scoring and Roadmap

This tool serves to help project and management stakeholders visualize the implementation of Customer Service IT initiatives. It can also aid in the planning,...

Staffing & Recruiting Social Media for Recruiting Report

Staffing & Recruiting Social Media for Recruiting Report

Arts & Culture Online Socializing Report

Arts & Culture Online Socializing Report

Professional Sports New Complexities in Social Channels Report

Professional Sports New Complexities in Social Channels Report

Who's in Charge? The Real Cost of the Internet

The net determines your morning, your daily emotional state, your political views, etc. And who controls the net? Hint: Not you, and not me.

What Is Emotion AI and Why Should You Care?

Recently I attended the inaugural Emotion AI conference, organized by Seth Grimes, a leading analyst and business consultant in the areas of natural language processing,...

Select a Marketing Management Suite – Phase 3: Select Vendor and Communicate Decision to Stakeholders

In this phase of the blueprint, carry out the RFP and vendor demonstration process. Decide on an MMS and present the solution to stakeholders.

MMS Request for Proposal Template

Request for proposals provide organizations with the opportunity to give vendors a detailed account of the requirements and the expected capabilities of their desired...

MMS Vendor Demo Script

Use this template to support your business' evaluation of vendors and their solutions. Provide vendors with scenarios that prompt them to display not only their...
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