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Develop a Web Experience Management Strategy – Phases 1-3

Your web presence is your organization’s face to the world: support it with best-in-class tools and technologies for Web Experience Management.

Develop a Web Experience Management Strategy Phase 1: Harness the Value of Web Experience Management

Understand the benefits of a dedicated Web Experience Management Suite and kick start your WEM strategy with a project charter.

Web Experience Management Strategy Summary Template

The strategy summary encompasses all activities and delivers an overview of what the strategy will look like in a presentable fashion. Create a defined strategy by...

Develop a Web Experience Management Strategy Phase 2: Create the Vision for Web Experience Management

For your business to leverage WEM technology, proper project planning and stakeholder engagement must occur at the beginning of the project. An evaluation of the current...

Develop a Web Experience Management Strategy – Executive Brief

Web Experience Management (WEM) suites are a rapidly maturing and dynamic market, with a landscape full of vendors with cutting edge solutions and diverse offerings. As a...

CSM Platform Opportunity Assessment Tool

Use this tool to assess your maturity and fit for a CSM solution.

CSM Platform RFP Scoring Tool

Use this tool to support your business in conducting an objective evaluation of the CSM vendors being considered for procurement. Consider each suite's functional...

CSM Platform Vendor Demo Script Template

Use this template to support your business's evaluation of vendors and their solutions. Provide vendors with scenarios that prompt them to display not only their...

Gaming, Hospitality, and Leisure CRM Vendor Shortlist Tool

This tool allows gaming & hospitality organizations to profile their Customer Relationship Management (CRM) requirements and generate a rank-ordered vendor shortlist...

Vendor Landscape: CRM Suites for Gaming, Hospitality, and Leisure

Having a well-oiled CRM platform in place is critical for organizations in the gaming, hospitality, and leisure industries to build profitable patron relationships and...
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