Enterprise Applications - Storyboard

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Select and Implement a Social Media Management Platform – Phase 2: Select an SMMP Use the Vendor Landscape findings and project guidance in this phase to support your organization in developing requirements for your SMMP RFP, evaluation, and...
Select and Implement a Social Media Management Platform – Phase 3: Review Implementation Considerations Even a solution that is a perfect fit for an organization will fail to generate value if it is not properly implemented or measured. Conduct the necessary planning before...
Develop an Actionable ERP Strategy and Roadmap – Phase 1: Harness the Value of ERP This phase of the blueprint, Develop an Actionable ERP Strategy and Roadmap, will help you refine your ERP operating model, define the scope of your ERP strategy, outline...
Develop an Actionable ERP Strategy and Roadmap – Phase 2: Conduct the Intake Process and Evaluate Strategy Options This phase of the blueprint, Develop an Actionable ERP Strategy and Roadmap, will help you conduct an ERP operational assessment, identify improvement opportunities, and...
Develop an Actionable ERP Strategy and Roadmap – Phase 3: Build and Govern the Roadmap This phase of the blueprint, Develop an Actionable ERP Strategy and Roadmap, will help you define and scope work initiatives to build your ERP strategy roadmap, as well...
Drive Customer Convenience by Enabling Text-Based Customer Support – Phases 1-3 Your customers love mobile messaging services; leapfrog your competitors by having a strategy to provide first-rate service to them in this explosively popular channel.
Drive Customer Convenience by Enabling Text-Based Customer Support – Phase 1: Create the Business Case for Text-Based Customer Support Read this phase for a clear direction on the drivers and value proposition of text-based customer support for your organization.
Drive Customer Convenience by Enabling Text-Based Customer Support – Phase 2: Create a Technology Enablement Framework for Text-Based Customer Support Read this phase for prioritized requirements for text-based support and a vetted shortlist of the technologies needed to enable it.
Drive Customer Convenience by Enabling Text-Based Customer Support – Phase 3: Create Customer Service Workflows for Text-Based Support Read this phase for an overview of customer service workflows and escalation policies, as well as risk mitigation considerations.
Build a Strong Technology Foundation for Customer Experience Management – Phases 1-3 This storyboard will help you create an end-to-end technology strategy to drive sales revenue, enhance marketing effectiveness, and create compelling experiences for your...

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