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This blueprint helps create a coherent brand architecture, enabling easy launches of new products and services, preparing for acquisitions, and modifying brand strategy....
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This storyboard will help leaders of customer advocacy programs get started with developing a formalized pilot program that will demonstrate the value of customer...
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Enabling business analysis to step outside of operations and tactics, making the case for that same value at the enterprise, strategic level.
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Connecting through social media is an essential way to engage with your customers. Identify the best tools that suit your social media management needs.
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Whether you manage a product or service, the fundamentals of good product ownership are the same. By focusing the attention of the teammates serving in product owner...
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Use this research to learn the opportunities related to scaling business process automation (BPA), what you should consider when building your scaled BPA journey, and...
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Strengthen product management in your organization through effective executive leadership by focusing product teams on core capabilities and proper alignment. Develop a...
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Inspired by top-performing businesses and best practices, this Blueprint provides the guidance and tools needed to successfully build awareness and help businesses grow.
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Selecting and implementing an ERP is the most expensive and time-consuming technology transformation an organization can undertake. Effectively plan for, select, and...
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The pandemic and growing younger demographic have shifted the terrain of customer service delivery. Customer service management tools ensure organizations enhance...
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