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Organizations are struggling to keep current with the constant release of new deployments, patches, and updates. Use this blueprint to help you assess gaps in your...
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The release and deployment standard operating procedure (SOP) should be used to establish and document a formal release and deployment management process at your...
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Organizations are complex and have multiple stakeholders involved in the delivery of a service. In a public sector organization, for example, there are end users,...
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This template contains several exercise templates to help you build a compelling service management roadmap and communication slide.
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This tool will help you assess the current organizational change management capabilities in your organization.
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Use this tool to assess your current overall service management maturity level, as well as percentage of completeness for individual processes.
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This phase will help you design a communication slide that paints the picture of what your program will look like in the short and long terms.
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This phase will help you take the outputs from the current state assessment, synthesize themes, and identify roadmap activities.
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This blueprint will help you develop a roadmap for your service management program.
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This phase will help you assess multiple aspects of your service management program to establish the current state.
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