IT Operations Center Initiative Prioritization Tool

Use this tool to prioritize initiatives, taking into account resourcing capacity.

Optimize the IT Operations Center – Phase 4: Launch Initiatives and Track Metrics

This phase of the blueprint, Optimize the IT Operations Center, will help you build an implementation plan and measure success for continual improvement of KPIs.

M&A Runbook for Infrastructure and Operations

Infrastructure and Operations is crucial to the success of any IT integration for a significant merger or acquisition, yet it is often left to a last-minute scramble....
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Configuration Manager

The role of configuration manager is central to the success of configuration management.

Develop Infrastructure & Operations Policies and Procedures

IT policies are written, approved, signed – and forgotten for years because no one has time to maintain or enforce them. Create effective policies for Infrastructure &...
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Firewall Policy

Use this policy template to define and support your organization's firewall operations management.

IT Triage and Support Policy

Use this policy template to define and support triage and support operations.

Software Asset Management Policy

Use this policy template to define and support your organization's software asset management program.

Business Continuity Management Policy

Use this policy template to define and support your organization's business continuity management program.

Availability and Capacity Management Policy

Use this policy template to define and support your organization's availability and capacity management program.
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