Use this tool to prioritize initiatives, taking into account resourcing capacity.
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This phase of the blueprint, Optimize the IT Operations Center, will help you build an implementation plan and measure success for continual improvement of KPIs.
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Infrastructure and Operations is crucial to the success of any IT integration for a significant merger or acquisition, yet it is often left to a last-minute scramble....
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The role of configuration manager is central to the success of configuration management.
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IT policies are written, approved, signed – and forgotten for years because no one has time to maintain or enforce them. Create effective policies for Infrastructure &...
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Use this policy template to define and support your organization's firewall operations management.
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Use this policy template to define and support triage and support operations.
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Use this policy template to define and support your organization's software asset management program.
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Use this policy template to define and support your organization's business continuity management program.
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Use this policy template to define and support your organization's availability and capacity management program.
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