Change Manager

The Change Manager ensures that all changes are managed in a controlled manner, including standard changes and emergency maintenance relating to business processes,...

Take Control of Infrastructure and Operations Metrics – Executive Brief

Read this Executive Brief to understand why managing metrics is pivotal for managing your business.

Take Control of Infrastructure and Operations Metrics – Phase 1: Gap Analysis

This phase of the blueprint, Take Control of Infrastructure and Operations Metrics, will help you discover your business challenges and IT goals, and find your target...

Take Control of Infrastructure and Operations Metrics – Phase 2: Build Strategy

This phase of the blueprint, Take Control of Infrastructure and Operations Metrics, will help you make an action plan for your metrics and communicate to CIO and IT staff.

Infra & Ops Metrics Executive Presentation

Leverage this template to create a communication tool after implementing your Infra & Ops metrics program, and use it when meeting with the CEO, CIO, and business leads.

Take Control of Infrastructure and Operations Metrics

Organizations often measure business operations and spending, but these measurements may not tackle their main challenges. A meaningful, measurable strategy helps...

Infra & Ops Metrics Program Roles & Responsibilities Guide

Use this RACI chart to outline metrics program roles and responsibilities at your organization.

Take Control of Infrastructure and Operations Metrics – Phases 1-2

Measuring business value provided by IT is very challenging. This blueprint will help you achieve a clear metrics project by following our two-phase methodology: assess...

Infra & Ops Metrics Definition Template

This template will provide the means to track data on each metric that enables full lifecycle management.

Quarterly Metrics Review With the CIO

Use this template to create metrics reports as part of quarterly capacity management/planning review meetings with your CIO and other senior IT management.
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