Operations Management

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Take Control of Infrastructure and Operations Metrics – Phases 1-2 Measuring business value provided by IT is very challenging. This blueprint will help you achieve a clear metrics project by following our two-phase methodology: assess...
Infra & Ops Metrics Program Roles & Responsibilities Guide Use this RACI chart to outline metrics program roles and responsibilities at your organization.
Knowledgebase Article Template An accurate and comprehensive record of the incident management process, including a description of the incident, any workarounds identified, the root cause (if...
Service Cost Cheat Sheet for Azure Document cost factors by cloud service.
Take Control of Cloud Costs on Microsoft Azure Develop processes, procedures, and policies to effectively manage cloud costs.
Take Control of Cloud Costs on Microsoft Azure – Executive Brief Get a handle on cloud costs.
Take Control of Cloud Costs on Microsoft Azure – Phases 1-4 Develop processes, procedures, and policies to effectively manage cloud costs.
Cloud Cost Glossary of Terms Define cloud cost management terms.
Take Control of Cloud Costs on AWS – Executive Brief Get a handle on cloud costs.
Service Cost Cheat Sheet Document cost factors by cloud service.