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A step-by-step framework for developing the strategic approach and mindset that will fuel your modernization initiatives.
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Driven by Info-Tech research and underpinned by the Info-Tech IT Management & Governance framework, this research examines five key priorities for I&O leaders and offers...
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A step-by-step methodology to envision the future of service management and ITOps, assess the current state, and develop a roadmap to align IT initiatives to...
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Assess the effectiveness of your current IT monitoring approach and identify your target state.
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A step-by-step document that helps you improve customer service and meet SLAs by driving consistency in your support approach.
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This Excel-based roadmap tool helps track outstanding implementation activities from your FinOps project.
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This research helps you build FinOps processes for efficient cloud cost management and prepare to use automation for proactive cloud resource management.
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A guide to help you focus on honing the organization’s ability to respond to, and maintain continuity during, a power outage.
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This research will help you assess your readiness to deploy AIOps, shortlist use cases for implementation, and build an AIOps proof of concept.
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Guided by a decision model grounded in cost, availability, bandwidth, and latency, we will navigate the pros and cons of each solution, offering insights and real-world...
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