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An overview of the solutions available to support your mainframe training and skills development needs.
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Understand the capabilities and limitations of asset discovery tools and where they can provide value to your ITAM practice.
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Use this activity to convene a flowchart improvement working group. It uses onboarding as an example.
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Design a VIP support model for the service desk that meets the needs of your executives but doesn’t negatively impact service delivery to the rest of the organization by...
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Establish a right-sized and realistic approach to DR testing that delivers durable value to your organization.
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Use this blueprint to create a service request management program that provides immediate value. The template includes the following sections:
- Design the Service
-...
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For many businesses, one of the key benefits of the cloud ecosystem is enabling choice for different users, groups, and projects in the organization. But this means...
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Adapt how you approach downtime and data loss risk, particularly for SaaS solutions. No control over the software does not mean no resilience.
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This storyboard will help build a strategy to shift service support from the project team to the service desk, resulting in customer service and agent satisfaction...
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Use this storyboard to align projects within your IT change management lifecycle.
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