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Use this blueprint to create a service request management program that provides immediate value. The template includes the following sections: - Design the Service -...
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For many businesses, one of the key benefits of the cloud ecosystem is enabling choice for different users, groups, and projects in the organization. But this means...
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Adapt how you approach downtime and data loss risk, particularly for SaaS solutions. No control over the software does not mean no resilience.
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Use this storyboard to align projects within your IT change management lifecycle.
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This storyboard will help build a strategy to shift service support from the project team to the service desk, resulting in customer service and agent satisfaction...
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IT Operations continue to be challenged by increasing needs for scale and speed. We’ve seen Agile evolve into DevOps, then different “xOps” that are too many to count....
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This storyboard will help you craft a continual improvement register and a workflow to ensure sustained service improvement that fulfills ongoing increases in stakeholder...
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Use this blueprint to create a configuration management program that provides immediate value.
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Cut through the noise to identify core requirements, using NIST 800-34, HIPAA, and PCI DSS as examples.
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It seems like anytime there’s a new CIO who is not from the mainframe world there is immediate pressure to get off this platform. You need to truly understand the scale...
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