Infrastructure & Operations - Storyboard

Create and Implement an IoT Strategy – Phases 1-3

The storyboard will help to create a steering committee and a playbook to quickly assess IoT ideas to determine the best way to support these ideas, test them in proofs of...

Define Service Desk Metrics That Matter Storyboard

Deciding which service desk metrics to track and how to analyze them can be daunting. Use this deck to narrow down your goal-oriented metrics as a starting point and set...

Improve Service Desk Ticket Queue Management Storyboard

This storyboard will review best practices and advice for improving ticket queue management at the service desk.

Drive Ongoing Adoption With an M365 Center of Excellence Storyboard

Accelerate business processes change and get more value from your subscription by building and sharing, thanks to an effective Centre of Excellence.

Enterprise Network Design Considerations Storyboard

Security, risk, and trust models play into how networks are designed and deployed. If these models are not considered during network design, band-aids and workarounds will...

Develop an IT Asset Management Strategy – Phases 1-2

Use this methodology to create a business-aligned, coherent, and durable approach to ITAM.

Build a Minimum Viable Product for Data Classification With Microsoft 365 Storyboard

Kick-start your governance with data classification users will actually use!

IBM i Migration Considerations Storyboard

For organizations that are struggling with the iSeries/IBM i platform, IT management and the business need to consider the options.

Considerations for a Move to Virtual Desktops Storyboard

VDI and DaaS users expect their user experience to be at least equal to that provided by a physical PC, and they do not care about the underlying infrastructure. If the...

Understand the Difference Between Backups and Archives Storyboard

What is the difference between a backup and a data archive? When should one be used over the other? They are not the same and confusing the two concepts could be expensive.
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