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This blueprint will help you: - Craft a project charter for service desk outsourcing. - Create an outsourcing RFP - Outline strategies to build a long-term...
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What new features are being provided by backup vendors and who is providing them?
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This storyboard will help you assess your cloud maturity, understand relevant ways of working, and create a meaningful design of your cloud operations that will help...
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An ITSM tool implementation project can be complicated with vendors relying on project managers to define the implementation parameters. Project managers often must make...
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This storyboard offers insight into impactful strategies and beneficial enabling technologies to implement in your interactive voice response (IVR) approach to improve...
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This storyboard will help you create a diverse disruptive technology working group, a shortlist of disruptive technologies, and a proof of concept plan for each...
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Believe it or not, Domino and Notes are still options to consider when determining a migration strategy. With HCL still committed to the platform, there are options...
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Engineer an effective event management process scoped to your environment. Establish appropriate actions for every monitored event to respond when that event is detected.
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This storyboard will help you manage IT problems and incidents, reducing incident volume and severity through effective incident and problem management. Engage in...
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With remote work becoming a normal employee offering for many organizations, self-serve/self-solve becoming more prominent, and a common call out to improve customer...
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