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Chromebooks and MacBooks must be properly managed in enterprise and educational environments. Explore options, guidance, and best practices related to Chromebook and...
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Enterprise storage has evolved with more options than ever. Understand the building blocks of storage so you can select the best solution. Look to existing use cases to...
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Learn how to set up a customer feedback program for your service desks.
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End users have 191 passwords to remember – can infrastructure and operations make life better for users while actually enhancing security? Understand the realizable...
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Don't settle for printer consolidation: seek the elimination of print.
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This blueprint will help you:
- Craft a project charter for service desk outsourcing.
- Create an outsourcing RFP
- Outline strategies to build a long-term relationship...
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What new features are being provided by backup vendors and who is providing them?
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This storyboard will help you assess your cloud maturity, understand relevant ways of working, and create a meaningful design of your cloud operations that will help align...
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This storyboard offers insight into impactful strategies and beneficial enabling technologies to implement in your interactive voice response (IVR) approach to improve your...
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An ITSM tool implementation project can be complicated with vendors relying on project managers to define the implementation parameters. Project managers often must make...
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