Infrastructure & Operations

Emerging Technology Radar

Analyze the value and readiness of emerging technologies for your organization as part of your annual technology roadmapping process.

Infrastructure Roadmap Stakeholder Survey

Quantify and compare the relative importance of various business priorities as they relate to IT infrastructure.

Create a Game Plan to Implement Cloud Backup the Right Way

The cloud isn’t a magic bullet for backups. Build a strategy that fits your needs and mitigates critical cloud challenges.
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Cloud Backup Implementation Game Plan Tool

The tool will assist you in evaluating the value of cloud backup for specific candidate data sets, readiness to target backup at the cloud, compare the TCO of the cloud...

Storyboard: Create a Game Plan to Implement Cloud Backup the Right Way

There is a lot of hype and a lot of fear around targeting backups at the cloud. Complete this blueprint to get a sense of the real risks and rewards of cloud backup.

Service Desk Case Study of Olmsted Medical Center

Over the years, 16 groups had emerged within Olmsted Medical Center that provided IT service desk support to employees, visitors, and patients. Info-Tech Research Group...

Consumer Technology SWOT Analysis and Tech Monitor Tool

Advancements in consumer technology can catch you off guard if you are not properly prepared. Evaluate emerging consumer technologies annually, and start managing consumer...

Right-Sizing DRP Case Study of a State Government Agency

Increasing complexity within the environment, with competing priorities within the organization, made it challenging to create an actionable DRP or even to know where to...

DRP Workshop Summary for a Mid-Sized Insurance Company

The existing Business Continuity Plan lacked the specific details of a step-by-step incident response plan, and failed to account for all potential disaster scenarios. IT...

Service Desk SOP for a Public Sector Organization

Increasing staff and an organizational need to improve the maturity of the service desk meant IT had to rebuild its service desk to ensure all requests were handled...
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