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This template will help you document your proposed end-user computing strategy. Follow the insights in the blueprint to record your results in this template and...
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This workbook will help you group similar user groups and their use case.
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This research will help you identify EUC goals, vision, and mission; build standard offerings for users; define governance and policies; and develop a migration plan and...
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A good device is necessary for improving IT satisfaction, but it’s not enough. User support and modernizing applications are the other pivotal factors. With the COVID-19...
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Having the ability to remote wipe is one of the most basic tools in IT's arsenal for securing mobile devices. Use this remote wipe waiver template to create a document...
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The purpose of the BYOC Acceptable Use Policy is to define standards, procedures, and restrictions for end users who are connecting a personally-owned device to a...
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We have spent the last three months gathering signals from key vendors, standards bodies, industry organizations, notable tech influencers, reputable media, Info-Tech...
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We have separated the signal from the noise, built an analysis framework, and presented it all in an enjoyable and easily consumable format. You will begin to address the...
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Use this template to document the justification for addressing service desk improvement, the results of your analysis, and your next steps.
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Use this tool to help you identify trends and patterns in your ticket data to action improvement initiatives.
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