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Taking time to strengthen your service desk fundamentals - including defining clear and efficient ticket queue management processes - will improve service delivery times,...
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Accelerate business processes change and get more value from your subscription by building and sharing, thanks to an effective Centre of Excellence.
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User adoption and setting up guardrails in governance are the focuses of the CoE in its early stages. Purge obsolete data from legacy share servers, and rationalize...
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The capstone deck aligns all Infrastructure & Operations domains to the associated blueprints.
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The Enterprise Network Roadmap Technology Assessment Tool provides a value versus readiness assessment of your chosen technology customized to your organization.
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Security, risk, and trust models play into how networks are designed and deployed. If these models are not considered during network design, band-aids and workarounds...
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The enterprise network of 2020 and beyond is changing, with increasing distributed services, “off network” services, remote users, and security threats. Depending on how...
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Use this tool to estimate key data points related to your IT asset estate, as well as your confidence in your estimates.
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Use this template to document your IT asset management strategy and approach.
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Use this methodology to create a business-aligned, coherent, and durable approach to ITAM.
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