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Broadband infrastructure is included in ARP funding, and $7.2 billion is earmarked for an Emergency Connectivity Fund to help schools and libraries provide broadband...
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There are many ITSM solutions on the market today, but narrowing down the list to the most appropriate for your needs is tough. The "best solution on the market" may not...
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ARP funding offers an opportunity for technology modernization for organizations who qualify. But don’t forget about cybersecurity – otherwise, your business that the ARP...
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This template outlines and describes the sections of a statement of work, specifically for a contact center solution. It aims to identify areas that organizations ought...
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This tool enables organizations to evaluate and compare the results of an RFP process quickly and easily. The outcome of this exercise will be a determination of which...
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Score vendor proposals and construct a SOW for a contact center solution.
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Use this template to proficiently gather business requirements for your right-sized contact center solution.
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Gather business requirements, define key deliverables, and shortlist contact center vendors for RFP/RFQ issuance.
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Use this brief questionnaire to quickly narrow down which contact center architecture is right-sized for your organization.
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Justify each decision for choosing a right-sized contact center solution with the Contact Center Playbook.
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