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In this note, I outline some general best practices to maintain effective collaboration during the COVID-19 outbreak – from collaborating in the office to working remotely.
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This template provides a framework for a comprehensive policy in the case of a pandemic breakout within your region and the business continuity guidelines that can be set...
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In this fourth brief of four on Cisco’s January launch of upcoming collaboration solutions in 2020, I look at Cisco’s new additions for its Webex Contact Center portfolio.
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Avaya has announced a new partnership with Afiniti: Avaya AI Routing with Afiniti AiRo. The partnership will bring AI technology to Avaya’s contact center as a service...
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Avaya has enhanced the capabilities of its cloud meeting and team collaboration app, Avaya Spaces.
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ServiceNow promises to make in-house ServiceNow development a little easier by directly integrating with Microsoft’s popular Visual Studio Code editor.
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On February 19, Google Cloud announced its acquisition of Cornerstone Technology. This acquisition aligns with Google’s focus on ease of migration as a differentiator for...
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The force is not with Microsoft after a US federal judge ordered the company to stop work on its $10 billion Joint Enterprise Defense Infrastructure (JEDI) contract with...
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In this second brief of four on Cisco’s January launch of upcoming collaboration solutions in 2020, I look at Cisco’s expansion of its data residency policies for Webex Teams.
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In this first brief of four on Cisco’s January launch of upcoming collaboration solutions for 2020, I look at Cisco’s cognitive collaboration offering: Webex Assistant...
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