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The remote access policy creates restrictions for connecting to a company’s internal network from external hosts via remote access technology or for utilizing the...
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The server configuration policy establishes the standards, procedures, and restrictions for new servers being installed within the company.
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The business is rarely satisfied with current service levels. However this dissatisfaction is often based on perception. Without an internal SLA that effectively tracks...
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Understand business requirements, clarify current capabilities, and enable strategies to close service level gaps.
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Understand business requirements, clarify current capabilities, and enable strategies to close service level gaps.
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Identify the benefits of an SLA. Identify the pilot project. Create the pilot project charter.
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Create a roadmap of your overall service maturity, and leverage recommendations to get you where you want to go.
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Document current IT operational procedures. Identify the metrics to track.
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Validate your current state. Develop a project roadmap. Create the internal SLA.
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Summarize the achievements and next steps from the initial SLA project in this eye-catching template.
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