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Establish a framework to collect the necessary metrics to properly evaluate current service catalog service levels.
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Document the projects that will improve current service levels and better satisfy the needs of the business.
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Create the internal availability and reliability SLA by amalgamating the insights from the current and target analysis.
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Create the internal service catalog SLA by amalgamating the insights from the current and target state analysis.
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Create the internal service desk SLA by amalgamating the insights from the current and target state analysis.
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Identify and document all the resources necessary to support the facilitator during a passive DR test.
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Develop a crisis communication plan and pre-planned communications.
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Identify lessons learned from a crisis or crisis management plan testing exercise.
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Define roles and responsibilities, project objectives, and key milestones.
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This blueprint will help you implement a systems management solution to improve availability and visibility.
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