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Use this tool to document available skills and create a training plan to facilitate your systems management initiative.
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Communicate your systems management implementation initiative to stakeholders with a project charter.
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Use the Systems Management Feature Evaluation Tool to generate a shortlist of solutions based on your specific needs
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Use this template to help create a request for proposal (RFP) for a systems management solution according to your enterprise requirements.
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Well-developed processes are a critical component of systems management success. This template will help organizations ensure that their processes are effectively...
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Use the Systems Management Project Scorecard to identify possible problems inhibiting success of the systems management implementation.
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Over the years, 16 groups had emerged within Olmsted Medical Center that provided IT service desk support to employees, visitors, and patients. Info-Tech Research Group...
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The application packager is responsible for developing, building, and supporting software application packaging for different deployments.
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With a new service desk tool coming in the following week, the organization wanted to formalize their service desk processes to ensure all requirements were met, and...
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Increasing staff and an organizational need to improve the maturity of the service desk meant IT had to rebuild its service desk to ensure all requests were handled...
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