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Use the template checklists in this tool to identify and assign your own tasks to support your organization's return to the workplace post-COVID-19.
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This checklist is designed to help you make quick progress on building a post-implementation checklist for your own change management practice.
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This checklist is designed to help you make quick progress on building a pre-implementation checklist for your own change management practice.
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This template is designed to provide an example of pre-approved, normal, expedited, and emergency change workflows that make up the change management process.
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IT needs to implement proactive measures to reduce costs with immediate results. During this session, we will go through a tactical and strategic approach to IT expense...
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There are many ITSM solutions on the market today, but narrowing down the list to the most appropriate for your needs is tough. The "best solution on the market" may not...
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There’s no one magic ratio of service desk analysts to users. Determine your optimal service desk structure and staffing levels based on your unique environment,...
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Use this tool to help you estimate the number of resources required to support your demand over time.
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Use this template to document the justification for addressing service desk staffing, the results of your analysis, and your next steps.
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Read our concise Executive Brief to find out why you should optimize service desk staffing, review Info-Tech’s methodology, and understand the ways we can support you in...
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