Templates & Policies

Hierarchical SOP Template

Standard Operating Procedures (SOPs) are integral to effectively managing IT processes. Utilize this template to help write a hierarchical-style SOP (Standard Operating...

Step-by-Step SOP Template

Standard Operating Procedures (SOPs) are integral to effectively managing IT processes. There are different approaches to recording SOPs. Consider using a Step-by-Step...

Interview Process Guide: Behavioral Questions

Conducting a successful behavioral interview requires careful planning and a process. IT managers who fail to properly prepare risk hiring the wrong person or driving...

Request for Change Form

The creation of a request for change (RFC) form for the enterprise can be a time consuming and daunting task. Save time by customizing this form to the context of your...

User Acceptance Test Checklist

Use this checklist to help you control and manage the user acceptance testing process.

Upward Feedback

Download this upward feedback template and use it to improve your performance review process.

Consultant Evaluation Matrix

Apply Info-Tech's consultant evaluation matrix to help you hire the perfect consultant.

IT Contract Template

Use this IT contract template to help you draft comprehensive working agreements.

Client Software Use Survey

Start with a simple usage survey to find out what kind of software users require on their desktops.
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