|
Use this template to develop the first iteration of your service delivery process.
|
|
|
This phase of the blueprint, Develop an IT Infrastructure Services Playbook, will help you identify costs and mature service delivery capabilities.
|
|
|
Use this tool to estimate the cost of repeatable infrastructure services.
|
|
|
Build a mind map of the services offered by IT Infrastructure & Operations based on this example.
|
|
|
The tool is very basic but can be easily adapted to suit each manager's needs. It uses the RACI matrix (responsible, accountable, consulted, or informed) to describe the...
|
|
|
The purpose of the Service Desk Efficiency Calculator is to assess the impact of different improvements on service desk cost and productivity.
|
|
|
Last week we had the pleasure of hosting the 13th annual Predictions Dinner in New York. In addition to an inspired conversation with Deloitte's Bill Ribaudo, and my...
|
|
|
Incorporate industry-specific considerations to customize how you assess business impact to define appropriate RTOs and RPOs.
|
|
|
Current security practices are disjointed, operating independently with a wide variety of processes and tools to conduct incident response, network defense, and threat...
|
|
|
This quarter, Scott discusses trends in international trade, focusing on US-Asia relations. Chronic US trade deficits with a majority of its trade partners have harmed...
|
|
