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Puzzle Solving for Hybrid-Cloud, Multi-Cloud, and Containers in a Virtual World

With the advent of containers in the emerging technology space and accompanying market excitement, there is much confusion over how to manage applications in legacy...

FiRe 2017 in Review, Part II: Breaking Through on a Century Scale

In part two of our FiRe conference review, we continue the session synopses, including documentaries that change the world, the future of work for humans and machines,...

Deskside Technician

The Deskside Technician's role is to provide a single point of contact for end users to receive support and maintenance within the organization's desktop computing...

Service Desk Technician I

The Level I Service Desk Technician's role is to ensure proper computer operation so that end users can accomplish business tasks. This includes receiving, prioritizing,...

Service Desk Technician II

The Level II Service Desk Technician's role is to ensure proper computer operation so that end users can accomplish business tasks. This includes actively resolving...

FiRe 2017 in Review, Part I: Breaking Through on a Century Scale

For FiRe XV – FiRe's 15th anniversary – we returned to the stunning setting of Park City, Utah, at Stein Eriksen Lodge. For those members who weren't able to attend, and...

Prototype One Pager

Use this template to create a one-pager that summarizes your prototyping results and helps you build a budget pitch.

Agifall: The Portfolio Strikes Back

Executive decision makers are increasingly frustrated by the lack of timeline commitment coming from Agile projects. The leaders are reclaiming their ability to do their...

How to Measure Throughput and Win the Business’ Trust

The business needs IT to deliver more projects and work orders every day. Common activity and velocity-based metrics used by application development leaders do not create...

Seven Reasons You Need a Data-Driven Approach to Application Lifecycle Management

Financial services organizations need to manage compliance, change, and efficiency across complex application portfolios. An end-to-end traceable, data-driven ALM...
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