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Maintaining a single, centralized master record for each vendor is invaluable in managing the overall vendor relationship. Use this template to build a master file for...
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Use this tool to document all information and materials that must be available prior to approaching the enterprise’s executive for final permission to sign a vendor contract.
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Once an executive has reviewed the Purchase Recommendation, they will need to decide whether or not to approve the recommendation and the associated contract. The purpose...
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This tool is an information guide to help relative newcomers to contract law navigate the terms and concepts commonly used in IT vendor and service provider contracts.
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The purpose of this template is to provide a framework for developing a recommendation report that will be presented to the enterprise’s executive.
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This Total Cost of Ownership (TCO) calculator is designed to aid decision makers in comparing the costs of traditional on-premise (installed) models and...
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The service desk is at the front line of IT services and is among the most process-intensive elements of any IT operation. Use this tool and template to assess IT service...
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While most organizations have a process of some kind in place for their Service Desk, the majority are lacking complete process standardization.
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This template will provide sufficient information about service assets to enable the service to be effectively managed, assess the impact of changes, and deal with...
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Use this template to communicate your initial ideas for a new service to stakeholders before building a comprehensive business case.
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