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Preparing a formal business proposal for a new service can be a challenge for many IT leaders. Use this template to obtain formal justification to move forward given the...
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Use this document to ensure you've made the proper considerations during planning, building and testing, and deployment of new software.
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Service catalogs should look different depending on the type of objectives the service catalog aims to achieve. This tool will help you determine the service catalog...
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This tool will help identify your organization's current service management maturity level.
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Use this tool to help classify your services by risk.
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Use this tool to track received proposals for each RFP issued.
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This tool can be used in any purchase scenario, but is particularly effective in shortlisting candidates to a manageable size (three to five candidates) before issuing a...
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This document contains numerous mock spear phishing email examples that can be used to test end users’ susceptibility to such attacks.
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Use this tool to assess your maturity and fit for a CSM solution.
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Use this tool to support your business in conducting an objective evaluation of the CSM vendors being considered for procurement. Consider each suite's functional...
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